What is ADP Workforce Now?
ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
96 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ADP Workforce Now?
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Regulatory Compliance
Contributions and Payment Tracking
Provider Management
Archiving and Reporting
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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ADP Workforce Now Reviews
Alison M.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Love the features and functionality!
Likeliness to Recommend
What differentiates ADP Workforce Now from other similar products?
Love the features of the record keeping that this system provides. The onboarding feature has brought our new hire experience into the 21st Century. Recently they added a e-signature feature to documents which allows our new hires to sign required forms easily through their system, which is most helpful since opening our workforce up to more remote opportunities.
What is your favorite aspect of this product?
The time saving features of the onboarding and the system itself has been a huge improvement from what we had before. Due to organization delays we are still implementing all of the features such as performance reviews and benefits administration.
What do you dislike most about this product?
Nothing so far!
What recommendations would you give to someone considering this product?
Ensure this product meets your organization's specific wants and needs from an HR and Payroll system. This one was the best fit for our agency and we have been quite happy since the implementation.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Effective Service
- Wastes Time
Jessica (.
- Role: Human Resources
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Jan 2022
Poor Customer Service
Likeliness to Recommend
What differentiates ADP Workforce Now from other similar products?
They are the leader in Payroll but other features are not given as much attention when it comes time for system upgrades or product updates.
What is your favorite aspect of this product?
Employee Self Service feature
What do you dislike most about this product?
Poor communication and customer service. You have to manage many service tickets at once. Often times the wait time is too long to hold and when someone calls back the deadline has already passed. I've also experienced misinformation depending on the representative you get on the line. One may tell you that your request cannot be done without creating a manual report that has additional cost associated with creating the manual report.
What recommendations would you give to someone considering this product?
Really evaluate your needs and determine what your expectations are for this product. If you are willing to do a lot of data manipulation yourself this product may be the right fit for you. If you need it to produce a lot of reports - you will run into errors as the system reporting output does not always result in the data you requested.
Pros
- Continually Improving Product
- Unique Features
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Under Delivered
- Charges for Enhancements