What is Acuity Scheduling?
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Acuity Scheduling?
Pros
- Helps Innovate
- Fair
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Calendar Integration
Scheduling Link Creation
Real-Time Calendar View
Automated Notifications
Payment Processing
3rd Party Integration
Mobile
Availability Preferences
Analytics and Reporting
Customizable Branding
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Ease of Implementation
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Acuity Scheduling Reviews
Megan M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2022
Greatly increased our number of quality leads!
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Unlike other scheduling platforms, I love how easy to use and customizable Acuity Scheduling is. It can also be easily embedded into my company's existing website, rather than only as an external link, providing a more seamless, branded customer experience.
What is your favorite aspect of this product?
My favorite aspect of Acuity Scheduling is how easily I can create additional meeting types custom to what I need, as well as continually update my availability. With my calendar synced to Acuity, I don't have to worry about double-booking myself and can even add buffers before and after each call. I also love its automatic reminders and email confirmations. It ensures our clients can find a time to talk when it's most convenient for them and help them not to forget meetings or calls.
What do you dislike most about this product?
There's not much to dislike about Acuity Scheduling. I wish it had more insight/analytics features in order to better track who is booking calls with us, but otherwise, it's a great and very valuable tool for our business.
What recommendations would you give to someone considering this product?
I would recommend using Acuity to qualify potential clients, gather need-to-know information, and save a great deal of time in scheduling. Forget the tedious back and forth and just switch to Acuity Scheduling!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Kevin A.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Apr 2022
Quick and Easy to Setup and use
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
It gives multiple free options and can fit almost any business.
What is your favorite aspect of this product?
It's the price point and its integrations.
What do you dislike most about this product?
I don't like how I can't customize it as much as I want.
What recommendations would you give to someone considering this product?
I would suggest doing the free trial and seeing make sure you talk to your clients about their experiences.
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Includes Product Enhancements
Cons
- Security Frustrates
David O.
- Role: Operations
- Industry: Retail
- Involvement: Initial Implementation
Submitted Apr 2022
East to use/implement. Easy to edit/change appts.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Easy to navigate interface
What is your favorite aspect of this product?
Simple, clean navigation and tools.
What do you dislike most about this product?
Nothing of note.
What recommendations would you give to someone considering this product?
Great for scheduling individual events over the course of a day/days.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time