What is Acuity Scheduling?
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Acuity Scheduling?
Pros
- Helps Innovate
- Fair
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Calendar Integration
Scheduling Link Creation
Real-Time Calendar View
Automated Notifications
Payment Processing
3rd Party Integration
Mobile
Availability Preferences
Analytics and Reporting
Customizable Branding
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Ease of Implementation
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Acuity Scheduling Reviews
Jessicca C.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Fits the appointment scheduling need for me.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
I think for me , Acuity scheduling is the most intuitive appointment scheduling software I have used, and I have had a few persons tell me same as well. Thus , I think Acuity scheduling intuitive and easy to use nature , is its strongest point.
What is your favorite aspect of this product?
I can customize automated text messaging or emails to be sent to people , to remind them of their scheduled appointment with me. This greatly has reduced no-show rates.
What do you dislike most about this product?
Acuity just does not provide enough third party integrations , at present. For me , it is a major constraint I face , as a user of this program for appointment scheduling purposes.
What recommendations would you give to someone considering this product?
Almost perfect appointment scheduling software solution. Its obvious limitations as it relates to third party business software integration is the major stumbling block.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Airton O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
It is ideal for managing the calendar.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Acuity scheduling is cutting-edge; it enables for social media integrations to broaden our company's reach, as well as easy-to-use forms that save time by allowing us to collect critical information about our clients ahead of time.
What is your favorite aspect of this product?
I like Acuity Scheduling and use it for appointment booking management allows real-time scheduling of meetings with workers, clients and business partners, as well as sending automated emails and text messages to reduce no-shows and engage our clients, to sync with Google Calendar and other online calendars it can also be used with multiple time zones.
What do you dislike most about this product?
We have had no issues with Acuity scheduling; it is an excellent alternative that we have considered for the following reasons: It's helpful to streamline operations, view available times and dates, and schedule appointments, as well as alter timings as needed.
What recommendations would you give to someone considering this product?
I recommend Acuity Scheduling for automation and elimination of the need for ongoing contact between business and clients. It's also great for accepting, booking, and managing all kinds of appointments, including Zoom and phone calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ismail D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
It's sharp, sleek, and simple to sync.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Acuity scheduling allows excellent customer service, it is useful for scheduling appointments and managing reservations, it allows us to automate this process, eliminating the need for constant contact between the company and our clients. It also allows you to sync multiple calendars across teams, multiple groups, or the entire company.
What is your favorite aspect of this product?
I like it Acuity scheduling sends weekly or daily emails, depending on our preferences, informing clients about our upcoming meetings, determining if clients want to cancel, reschedule or not appointments, connecting the calendar to Google so that it syncs when necessary, the URLs for the company's reservation system and other unique URLs for different types of appointments are beneficial.
What do you dislike most about this product?
A free version of Acuity Scheduling is needed; with the basic functionality, it is highly helpful and strategic for small businesses.
What recommendations would you give to someone considering this product?
To make client self-booking and selling meeting and training packages easier, I suggest Acuity scheduling.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing