What is Acuity Scheduling?
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Acuity Scheduling?
Pros
- Helps Innovate
- Fair
- Transparent
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Calendar Integration
Scheduling Link Creation
Real-Time Calendar View
Automated Notifications
Payment Processing
3rd Party Integration
Mobile
Availability Preferences
Analytics and Reporting
Customizable Branding
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Ease of Implementation
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Acuity Scheduling Reviews
Denise W.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jul 2022
My go-to scheduling tool is this one
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
We use Acuity Scheduling internally, and I frequently advocate for it amongst colleagues in the wellness industry. It is a flexible scheduling system that is simple to use and easy to combine with other programs. My work calendar is too full to accommodate any further appointments at this time. Acuity allows me to sync my Google Calendar with their appointment scheduling features and establish my business hours and buffer time.
What is your favorite aspect of this product?
Any small firm that operates mostly online would benefit greatly from implementing Acuity Scheduling. If your company doesn't have a strong internet presence, Acuity Scheduling isn't the best option. In summary, I do not believe it to be an appropriate option for a bigger firm with dozens or even hundreds of users requiring schedule management.
What do you dislike most about this product?
The more integrations the better, but I can't think of anything I'd require that they don't already provide. Accessibility isn't as good as it might be. Alternate designs and logos are available as personalization choices. Connecting to individual Google calendars makes it easier for groups of people to coordinate their schedules.
What recommendations would you give to someone considering this product?
The appointment-based demands of clients, new appointment-based needs of prospects, and consultation-type needs are all well-served by Acuity Scheduling. While its many features and adaptability make it suitable for personal use, I believe its primary audience should be enterprises. The flexibility to work at my own pace and tailor the site to my needs has helped me attract and retain customers, and I feel good about the polished image I portray to them.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Trustworthy
Kathy H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
Easy scheduling, integrates calendars and meetings
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Easily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically.
What is your favorite aspect of this product?
Features like package and discount management, an embeddable design, and support for several time zones are only the beginning. When compared to the prior scheduling program we utilized, this one has far less issues. It's so simple, yet so effective. Client calendars are synced and alerts are sent out automatically. Zoom's user interface makes setting up online meetings a breeze.
What do you dislike most about this product?
Crunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks.
What recommendations would you give to someone considering this product?
I was able to schedule meetings with clients, integrate it into my calendar, and keep track of both interviews and meetings. Appointment kinds, block scheduling, appointment booking/reminders, and centralized management of both of our clinics are all highlights.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Gilbert T.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
To schedule appointments with employees.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
It is easy to use, cheap and very convenient to make reservations, choose the exact time and date. Offers excellent intake forms perfect for discovery calls and employee calls. It integrates well with my website.
What is your favorite aspect of this product?
It's accessible, I can schedule appointments with company employees, set it up and embed it on my website, even connect it to the Facebook pixel for ad tracking and performance.
What do you dislike most about this product?
At the moment I have not had any problems with this platform, it works well and integrates perfectly with my website.
What recommendations would you give to someone considering this product?
I recommend integrating it with your website and Facebook pixel to improve your ad performance and get better bookings at a low cost.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
