What is Accelo?

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

89 Likeliness to Recommend

96 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Transparent

Feature Ratings

Average 88

Knowledgebase

100

Security

94

Team Collaboration

91

Project Management

90

Time Management

89

Task Management and Workflow

89

Resource Management

89

Email Synchronization & Tracking

88

Billing

87

Reporting

86

Expense Detail Tracking

86

Vendor Capability Ratings

Average 86

Business Value Created

93

Quality of Features

92

Product Strategy and Rate of Improvement

91

Ease of Data Integration

90

Breadth of Features

90

Ease of Implementation

89

Availability and Quality of Training

88

Ease of IT Administration

81

Usability and Intuitiveness

80

Vendor Support

79

Ease of Customization

79

Accelo Reviews

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vanessa D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Optimize your business, improve project management

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We presently use Accelo as our primary CRM system and as an exceptional support tool, allowing us to address unknowns with incoherent doubts, for a steady service of our company, the billing data of each of the clients that we have registered in the system, are maintained through this program. We have a lot of meetings, keynotes, and webinars to coordinate across the business. We utilized Excel before Accelo to keep track of information such as forthcoming event dates, registration deadlines, and presentation submission deadlines. We can manage all of these operations much more efficiently with Accelo.

What is your favorite aspect of this product?

You can practically modify it from standard task management to any type of portfolio management based on your needs; the customization choices are virtually endless. Thanks to the features of the other platforms that this software is compatible with, Accelo is a fantastic tool that will let you keep track of customer interactions. It also has wonderful integration with other platforms to ensure efficient work, and it supports what you have designed reasonably well. This leads to a better flow when trading without any systemic hesitancy.

What do you dislike most about this product?

Each email requires a new contact, so if a user contacts the company using multiple email addresses, then the information that will be sent via this method must be distributed in each of these operators, which is a general problem. The processes you have at each stage of the software's operation can be complicated, as tasks seem to take longer than they should, which is a frustrating problem when you want to have a quick result.

What recommendations would you give to someone considering this product?

Instead of utilizing the mobile app, utilize your mobile browser to view the more functional online version. Accelo is well suited to automatically updating customer profiles so that it is easy to see when the last time an interaction was held, or in terms of comparing information by different means of delivery, one of these emails that are efficient for functionalities of this software, including that this digital program is very good as a basic crm system, because it acquires the necessary tools to establish these functions on its platform, and in a quite incredible way.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Earl W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Helps streamline project management efficiently.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We can track progress and handle specific workflows more effectively and efficiently. I truly like the platform's time monitoring function. By pressing the 'Start Timer' button, you may launch a task and begin it immediately. This also helps assess how much time we spend on specific activities, which assists top management in properly prioritizing. Furthermore, the ability to build a quotation and then extract time estimates, milestones, and assignments down to real work is a tremendous benefit and far superior than separate quote, time tracking, and invoicing systems.

What is your favorite aspect of this product?

I enjoy all of the features that Accelo provides; we can simply set up assignments and allocate them to certain coworkers. In addition, we can follow all progress via notifications for each stage and email notifications delivered directly to our mailbox if necessary. Accelo features a plethora of customization and integration opportunities to expand its already excellent workflow, which includes everything from easy sales and quoting to project management, time and expenditure monitoring, and a plethora of payment choices. Their connections go easily and quickly (we use Xero and Box), and they are simple to set up.

What do you dislike most about this product?

It might be perplexing at times to fast search for certain criteria. When I create a new task, for example, I can't find it as fast if I need to make edits or revisions to that specific job. I have pre-made filters set up, but it would be beneficial if we could extend it to the entire platform rather than just the task side. There are several flaws, such as windows that appear over buttons, uneven aesthetic themes, or button positioning. All minor issues that do not pose a problem, and they are constantly correcting, upgrading, and adding features.

What recommendations would you give to someone considering this product?

Consider the following use cases: This software is ideal for project management and CRM. You must pay for beginning services. They answer questions and advise you on the best course of action based on their previous experience with other clients. You saved a lot of time by starting from scratch and not having to read all the manuals and guidelines to find out how or whether you should do something.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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