What is Accelo?

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Transparent

Feature Ratings

Average 88

Knowledgebase

100

Security

94

Team Collaboration

91

Project Management

90

Time Management

89

Task Management and Workflow

89

Resource Management

89

Email Synchronization & Tracking

88

Billing

87

Reporting

86

Expense Detail Tracking

86

Vendor Capability Ratings

Average 86

Business Value Created

93

Quality of Features

92

Product Strategy and Rate of Improvement

91

Ease of Data Integration

90

Breadth of Features

90

Ease of Implementation

89

Availability and Quality of Training

88

Ease of IT Administration

81

Usability and Intuitiveness

80

Vendor Support

79

Ease of Customization

79

Accelo Reviews

Noah B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent for organizing and managing projects.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo new reporting tools have enabled us to collect a lot more data, allowing us to create KPIs. Furthermore, it has assisted us in tracking hours in a very precise manner, which will assist us in ensuring that all of our labor is lucrative. I can neatly organize my work and swiftly review them all. It's simple to filter my projects and tasks based on who I allocated them to, and the search option is nice and useful if I need to find anything special. Accelo is very quick, so it can keep up with me when I'm in a rush and have a lot to accomplish.

What is your favorite aspect of this product?

Accelo is continually being updated, and the growth of reporting and customisation has enabled us to gather additional operational data. There are several features to accommodate various preferences. I can fine-tune my Accelo board based on what I want from my experience. I enjoy the bookmark on the home page because it inspires me when I need it. I really enjoy how the scheduling system shows how much time is on someone's schedule using a graph. The ability to automatically confirm or schedule tasks is also quite useful.

What do you dislike most about this product?

It might be difficult at times due to the chaos of everything on the screen. I find that there are too many stages involved in updating any schedule when using the schedule function, and it may be unpleasant to spend so much time on something that someone might fix with better code. However, our selections have grown since the first time we checked in.

What recommendations would you give to someone considering this product?

Accelo is a fantastic solution for managing everything (workflow, time tracking, CRM, sales/marketing, and so on) in one location. It is critical to configure Accelo correctly by knowing what each report need to perform properly, as going back and fixing problems might take a long time. Make sure you're familiar with all of the numerous ways to utilize Accelo; certain aspects took me a while to figure out. To prevent receiving too many email messages, experiment with alternative methods of using Accelo and examine your notification choices.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Lee G.

  • Role: Public Sector
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Accelo offers whole lot of functionalities.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

The client work management software provides you with a complete view of your most recent company data and financial performance with an emphasis on time and money. You never need to ask for a status update because client conversations, activities, and work are all centralized on a single platform.

What is your favorite aspect of this product?

Accelo has done a good job of keeping client information organized, making it simple to send out sales quotations, and handling payments. Additionally, it has prevented us from overbooking our workers by keeping us organized as we look at new customer assignments. The capacity of Accelo to track monthly budget on retainers and carry over funds to next months is amazing.

What do you dislike most about this product?

The more precise ability to shift invoices around when created within Accelo would be my only complaint. The ability to relocate or convert tasks produced in the kanban task board into tickets, projects, etc.

What recommendations would you give to someone considering this product?

Once everything is in place, your business will operate beautifully throughout the client interaction—from quoting to selling to administration. I may monitor my team members' emails and respond on their behalf when they go on vacation. Additionally, it has prevented me from skipping follow-ups. It just won't happen due to the way the triggers have been constructed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jamison R.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Robust and professional software it is

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Accelo assists us in efficiently managing our client work. No matter where you are, the end-to-end cloud-based platform manages all facets of providing client work, from prospect to pay, including sales, projects, tickets, retainers, timesheets, resourcing, and more. Accelo improves team and organizational productivity by streamlining workflows.

What is your favorite aspect of this product?

Because of the numerous connectors and how they function together, Accelo appears to have figured of the ideal approach to have the system follow the course of typical corporate operations while maintaining the communications stream in one location.

What do you dislike most about this product?

If a task is defined as one but actually requires a different setup, things are easily missed. Establishing a task, project, or retainer involves many steps and procedures and might take some time. I've attempted to switch the allocated task from one project to another on occasion, but I find it challenging.

What recommendations would you give to someone considering this product?

Since we now have to bill residual income through Xero, Accelo is creating improved billing options. We're glad they're focusing on it because it's aggravating that a platform geared on recurring retainers doesn't support direct charging of those retainers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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