What is Accelo?

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

3
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Effective Service

Feature Ratings

Average 87

Security

93

Team Collaboration

91

Project Management

88

Resource Management

88

Time Management

88

Task Management and Workflow

88

Email Synchronization & Tracking

87

Reporting

86

Expense Detail Tracking

86

Billing

85

Knowledgebase

83

Vendor Capability Ratings

Average 85

Business Value Created

91

Quality of Features

91

Product Strategy and Rate of Improvement

89

Ease of Data Integration

89

Breadth of Features

88

Ease of Implementation

88

Availability and Quality of Training

87

Ease of IT Administration

80

Usability and Intuitiveness

80

Vendor Support

79

Ease of Customization

78

Accelo Reviews

Tanvy A.

  • Role: Public Sector
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Bad interface but great features

Likeliness to Recommend

7 /10

What differentiates Accelo from other similar products?

Accelo has a differentiating feature that the communications for instance the negotiations remain on one platform and in one place and it does assist in streamlining the operations in an effective manner

What is your favorite aspect of this product?

My favourite aspect of using accelo was having so communications in one place for ease of information and that it provides a great set of features

What do you dislike most about this product?

One thing i disliked about accelo was its complex interface and quality of training available for using Accelo.

What recommendations would you give to someone considering this product?

I would recommend Accelo for the people who are good in using different softwares and who are looking to have their communication information in one place.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Hannah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Mastering Efficiency in Service Management

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.

What is your favorite aspect of this product?

Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing

What do you dislike most about this product?

No dislikes for me currently

What recommendations would you give to someone considering this product?

Just Invest in training to ensure your team fully utilizes the platform's capabilities.

Pros

  • Caring
  • Reliable
  • Enables Productivity
  • Respectful

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The best project coordination tool I've ever used.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We primarily use Accelo for client billing, but it also serves as a contact resource management database. We track projects and opportunities, manage contact databases, link appropriate teams, and deliver tasks. We've seen that our communications and project timelines have improved, and that the ticketing system has increased contact with consumers.

What is your favorite aspect of this product?

I like how simply you can monitor time for a project and view your to-dos at a glance. Accelo immediately uploads our new contacts to the same location where we manage our projects and track our time. There are several advantages: the UI is simple to read and comprehend, and their onboarding and training are excellent. The ecosystem includes task and email management, as well as time tracking and paying.

What do you dislike most about this product?

If you have a large client base, the setup procedure is rather extensive, and the templates for some of the projects and stuff are quite extensive. Because everything is linked, a little error early in your process, such as how you set up your tasks, might eventually show up in invoicing.

What recommendations would you give to someone considering this product?

Working with your professional services team to correctly set up your workflow can save you the hassle of trial and error. To achieve your organization's goals, pay close attention to configuration. If you currently use this program and believe you are not functioning with a correct workflow, I propose hiring an expert to handle all of the adjustments you require for your firm so that you can have an orderly implementation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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