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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Diego B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Easy payment processing package.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

The time tracking and the tool assigning abilities.

What is your favorite aspect of this product?

I like the collaboration given by Accelo which leads to the productive projects.

What do you dislike most about this product?

No many dislike, only that to the new users to the Accelo may have difficulties at the beginning.

What recommendations would you give to someone considering this product?

Very effective solution for the professional collaboration and easy expense tracking platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diane K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Better project management.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is a great platform, it has allowed us to maintain a relationship of trust with our clients, it allows us to track invoices in case of any inconvenience. It allows a strict control of the support work, solving as soon as possible the problems that our customers have. It does not help to have a more complete vision of the common problems and to have the possible solutions within reach.

What is your favorite aspect of this product?

I like it because it has facilitated project management and specific customer-oriented tasks. In the area of human resources it allows to create an effective funnel that automates processes of receiving and processing of employee tickets alleviating our workload, it allows to interact better with candidates for a position.

What do you dislike most about this product?

I have no complaints about this tool, I think it works very well.

What recommendations would you give to someone considering this product?

I recommend training for all staff because it is a tool with many features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Saves Time

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