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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Marc A.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great PSA platform to run your business

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Accelo is by far the most robust platform

What is your favorite aspect of this product?

Automated billing, companywide access to email communication with clients, time tracking

What do you dislike most about this product?

The client portal

What recommendations would you give to someone considering this product?

Be prepared to invest the time. It's powerful software so it requires a lot of time to customize but that is also the benefit.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Allowed us to consolidate from 4 platforms to 1.

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Friendly Negotiation
  • Continually Improving Product
  • Enables Productivity

Francis C.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Great in professional services automation.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Its simple to execute and its affordable where it fits in all organizations and it helps them in automating the services offered to their clients.

What is your favorite aspect of this product?

Accelo is scalable and has given us a pathway for automating our professional services and it helps us enhance our service delivery and grow our output. The platform comes with a number of modules where it brings an impact even in our project management services, leading to prudent planning and growth in our workflow. Customer support is available and willing to help in case of any challenges in using the platform in a reliable manner.

What do you dislike most about this product?

The platform has a simple user-interface and we have not had any challenges in using the platform.

What recommendations would you give to someone considering this product?

Its a good platform and it will streamline and bring a turnaround in the way you serve your clients and enable you grow your portfolio and expand your customer base.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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