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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Tim S.

  • Role: C-Level
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Great single platform operations system.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

The breadth of features, and automation/triggers

What is your favorite aspect of this product?

Time management, ease of finding time logged, and basic reporting functions

What do you dislike most about this product?

Invoicing a bit rigid, and lacks audit trail for editing invoices. Glitches in some invoices.

What recommendations would you give to someone considering this product?

Go for it. Make use of all the features you can, probably get help with implementation from get go, rather than DIY approach.

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Acts with Integrity

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status

Martin G.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

We can do everything we need with Accelo. Love it!

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Customisation and Workflow Management

What is your favorite aspect of this product?

Workflow Automation

What do you dislike most about this product?

Email Interface when compared to Gmail. It is difficult to get users to switch to only using Accelo Inbox for all business emails

What recommendations would you give to someone considering this product?

Know your workflow first. Spend the time defining how work moves through your organization and the steps and actions that need to happen. Then implement that in Accelo. The Accelo implementation is the easy part.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Micah T.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Brings all the key functions together in one app

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

I evaluated over 85 different services and apps and almost built my own from the ground up until I found Accelo. This is the only product I could find that brought everything from quotes to billing, CRM, project/task management, time recording, expenses, etc. into one cohesive app. The workflow is consistent from beginning to end of the project life-cycle and there's no re-entering information or klugey API bridges between services.

What is your favorite aspect of this product?

All my business work is in one place! When I generate a quote, it's converted into a job with tasks and time budgets in one click, then billing happens in one click. The information flows well and is gathered together to make our work easy and not spend time on data entry.

What do you dislike most about this product?

It's a bit locked in when it comes to reporting and some customization. Most of the reporting is single step filtering and presentation (ex: I can't make a list of companies with outstanding invoices), but I haven't found a need I haven't been able to accomplish with their existing features and the support from their implementation team worked hard to help customize the product to work for me.

What recommendations would you give to someone considering this product?

Definitely pay for the startup services! They bring so much experience helping companies customize the product to accomplish their needs the price is well worth it. I would have spent days reading all the guides and user groups, when it was a five minute question to my support guy.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements

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