Top Qualtrics CustomerXM Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Common Features
Text Analytics | Multi-Channel Data Collection | API Framework | Dashboards, Analytics and Reporting | Questionnaire Design/Survey Builder | Sentiment Analytics | Data Visualization | Alerts
7.9
Composite Score
+77
Emotional Footprint
14
Reviews
Best Alternatives and Competitors to Qualtrics CustomerXM
Compare how Qualtrics CustomerXM stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
SandSIV Switzerland Ltd.
sandsiv+
8.8
Composite Score
+94
Emotional Footprint
18
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, sandsiv+ is:
More Caring
More Inspiring
More Innovative
More Respectful
Better at Integrating
Easier to Customize
sandsiv+ Is a fully customizable customer feedback management (CFM) solution that can capture the Voice of the Customer across multiple channels, including SMS, IVR, email, web, digital channels, all in multiple languages and across multiple touch points.
Momentive
SurveyMonkey
8.5
Composite Score
+92
Emotional Footprint
22
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, SurveyMonkey is:
More Caring
Easier to Customize
More Reliable
More Innovative
More Respectful
More Efficient
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Forsta
Forsta
8.4
Composite Score
+92
Emotional Footprint
13
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, Forsta is:
More Inspiring
More Caring
More Reliable
Better at Integrating
Easier to Customize
More Respectful
Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.
SurveySparrow Inc
SurveySparrow
8.3
Composite Score
+86
Emotional Footprint
12
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, SurveySparrow is:
More Inspiring
More Caring
More Reliable
More Transparent
Easier to Customize
Worse at Training
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Alchemer LLC
Alchemer
8.2
Composite Score
+79
Emotional Footprint
17
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, Alchemer is:
Easier to Customize
More Reliable
More Inspiring
More Respectful
Less Innovative
Less Efficient
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Ask Nicely Ltd
AskNicely
8.1
Composite Score
+78
Emotional Footprint
14
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, AskNicely is:
More Caring
Easier to Customize
Less Innovative
Worse at Training
Less Inspiring
Less Transparent
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Medallia Inc.
Medallia
7.1
Composite Score
+54
Emotional Footprint
16
Reviews
Reviews Say
Compared to Qualtrics CustomerXM, Medallia is:
Less Inspiring
Less Respectful
Less Efficient
Less Caring
Less Innovative
Less Transparent
Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.
