Qualtrics CustomerXM
What is Qualtrics CustomerXM?
With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
83 Plan to Renew
Up
2
Since last award
72 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CustomerXM?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
Cons
- Under Delivered
Feature Ratings
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Data Visualization
Multi-Channel Data Collection
Sentiment Analytics
API Framework
Alerts
Text Analytics
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Qualtrics CustomerXM Reviews

Jose B.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Mar 2023
An excellent survey solution
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Unlike other tools, we can say that this is unique and we can integrate qualtrics with many platforms, which makes it great, in addition to the fact that the dashboards that Qualtrics provides are excellent for visualizing data.
What is your favorite aspect of this product?
What I like most about this tool is that I can adapt the platform to my needs and to the specific use cases that we have, which makes it very useful and I also like the ability to organize and have easy access to information.
What do you dislike most about this product?
Since we have been using this tool, we can say that this product is of a high quality since it allows us to visualize data in a very simple way.
What recommendations would you give to someone considering this product?
One of the reasons we can recommend this tool is because it is a tool for creating custom forms for those who need to be able to track.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service

Orlando P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
The best way to collect data
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
Unlike other tools, we can mention that Qualtrics provides a truly fluid form of interrelationships for both the buyer and the administrator. The customer service they provide is also admirable and they actually want to help people develop surveys to understand the customer journey more deeply.
What is your favorite aspect of this product?
What fascinates me the most about this instrument is the function of imitating previous surveys, which becomes quite effective and essential once you work with complicated surveys, besides that it is intuitive and customer service is admirable, as are the functionalities The included reporting and dashboards are easy to set up and use.
What do you dislike most about this product?
We ourselves, since we are using this tool, have not found a failure in this product, rather we have the possibility of mentioning that it is one of the superior ones that are used for the generation of surveys and this makes it possible to collect data from Positive way.
What recommendations would you give to someone considering this product?
One of the reasons why we can recommend this tool is because Qualtrics can be integrated with many other platforms, which is fantastic and makes its use more comfortable.
Pros
- Reliable
- Enables Productivity
- Caring
- Client Friendly Policies

Sharan M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Fantastic Product, Need to implement enhancements
Likeliness to Recommend
What differentiates Qualtrics CustomerXM from other similar products?
NO handing required
What is your favorite aspect of this product?
It is easy to use and it does not require hand coding
What do you dislike most about this product?
Not being consistent or open to product enhancements
What recommendations would you give to someone considering this product?
That this product is easy to use and does not require knowledge of hand coding.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service