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Qualtrics

Qualtrics CustomerXM

8.0 / 10
Category

What is Qualtrics CustomerXM?

With Qualtrics CustomerXM, you get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, so you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact.

Company Details


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Awards & Recognition

Qualtrics CustomerXM won the following awards in the Voice of the Customer category

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Qualtrics CustomerXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CustomerXM.

85 Likeliness to Recommend

83 Plan to Renew

Up 2
Since last award

72 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CustomerXM?

6% Negative
5% Neutral
89% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Cons

  • Under Delivered

Feature Ratings

Average 78

Dashboards, Analytics and Reporting

85

Questionnaire Design/Survey Builder

83

Data Visualization

78

Multi-Channel Data Collection

78

Sentiment Analytics

73

API Framework

72

Alerts

72

Text Analytics

69

Vendor Capability Ratings

Average 78

Availability and Quality of Training

83

Vendor Support

83

Ease of Implementation

82

Usability and Intuitiveness

81

Quality of Features

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Business Value Created

76

Ease of Data Integration

72

Breadth of Features

72

Ease of Customization

68

Qualtrics CustomerXM Reviews

Jose B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

An excellent survey solution

Likeliness to Recommend

9 / 10

What differentiates Qualtrics CustomerXM from other similar products?

Unlike other tools, we can say that this is unique and we can integrate qualtrics with many platforms, which makes it great, in addition to the fact that the dashboards that Qualtrics provides are excellent for visualizing data.

What is your favorite aspect of this product?

What I like most about this tool is that I can adapt the platform to my needs and to the specific use cases that we have, which makes it very useful and I also like the ability to organize and have easy access to information.

What do you dislike most about this product?

Since we have been using this tool, we can say that this product is of a high quality since it allows us to visualize data in a very simple way.

What recommendations would you give to someone considering this product?

One of the reasons we can recommend this tool is because it is a tool for creating custom forms for those who need to be able to track.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Orlando P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The best way to collect data

Likeliness to Recommend

9 / 10

What differentiates Qualtrics CustomerXM from other similar products?

Unlike other tools, we can mention that Qualtrics provides a truly fluid form of interrelationships for both the buyer and the administrator. The customer service they provide is also admirable and they actually want to help people develop surveys to understand the customer journey more deeply.

What is your favorite aspect of this product?

What fascinates me the most about this instrument is the function of imitating previous surveys, which becomes quite effective and essential once you work with complicated surveys, besides that it is intuitive and customer service is admirable, as are the functionalities The included reporting and dashboards are easy to set up and use.

What do you dislike most about this product?

We ourselves, since we are using this tool, have not found a failure in this product, rather we have the possibility of mentioning that it is one of the superior ones that are used for the generation of surveys and this makes it possible to collect data from Positive way.

What recommendations would you give to someone considering this product?

One of the reasons why we can recommend this tool is because Qualtrics can be integrated with many other platforms, which is fantastic and makes its use more comfortable.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Client Friendly Policies

Sharan M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic Product, Need to implement enhancements

Likeliness to Recommend

9 / 10

What differentiates Qualtrics CustomerXM from other similar products?

NO handing required

What is your favorite aspect of this product?

It is easy to use and it does not require hand coding

What do you dislike most about this product?

Not being consistent or open to product enhancements

What recommendations would you give to someone considering this product?

That this product is easy to use and does not require knowledge of hand coding.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

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