Top ServiceNow IT Service Management Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Common Features
Analyze Activity Data | Analyze Discovery Data | Machine Learning | Data Visualization | Explainable and Trainable Algorithms | Event & Alert Management Automation | Incident Management Automation | Problem Management Automation | Change Control Automation | Performance & Capacity Management Automation | Security Operations Automation | Operational Task Automation
8.5
Composite
Score
+89
Emotional
Footprint
16
Reviews
Best Alternatives and Competitors to ServiceNow IT Service Management
Compare how ServiceNow IT Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Dynatrace
Dynatrace
9.0
Composite
Score
+98
Emotional
Footprint
32
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, Dynatrace is:
More Caring
More Inspiring
More Transparent
More Efficient
Easier to Implement
Worse at Support
The Dynatrace software intelligence platform monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.
Elastic
Elastic Observability
8.5
Composite
Score
+92
Emotional
Footprint
12
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, Elastic Observability is:
More Respectful
More Inspiring
More Caring
Harder to Customize
Worse at Support
Harder to Use
Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.
Cisco Systems
AppDynamics
8.5
Composite
Score
+91
Emotional
Footprint
29
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, AppDynamics is:
More Caring
More Respectful
More Inspiring
Worse at Support
Less Innovative
Worse at Training
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
New Relic, Inc.
New Relic
8.4
Composite
Score
+87
Emotional
Footprint
28
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, New Relic is:
More Inspiring
More Caring
Easier to Customize
More Transparent
Less Innovative
Worse at Support
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Splunk
Splunk IT Service Intelligence
8.3
Composite
Score
+91
Emotional
Footprint
33
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, Splunk IT Service Intelligence is:
More Caring
More Inspiring
Worse at Support
Worse at Training
Harder to Customize
Harder to Implement
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Datadog
Datadog
8.2
Composite
Score
+88
Emotional
Footprint
20
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, Datadog is:
More Caring
Less Innovative
Worse at Support
Worse at Training
Less Efficient
Less Inspiring
Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.
Vunet Systems
VuNet vuSmartMaps
8.2
Composite
Score
+86
Emotional
Footprint
21
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, VuNet vuSmartMaps is:
More Caring
More Respectful
Less Innovative
Less Reliable
Harder to Customize
Worse at Training
The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.
BigPanda Inc.
BigPanda
8.1
Composite
Score
+85
Emotional
Footprint
25
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, BigPanda is:
More Caring
More Efficient
Less Innovative
Harder to Customize
Worse at Training
Worse at Support
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
BMC Software
BMC TrueSight Operations Management
7.9
Composite
Score
+85
Emotional
Footprint
24
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, BMC TrueSight Operations Management is:
More Caring
Worse at Training
Worse at Support
Less Transparent
Harder to Customize
Worse at Integrating
TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.
Moogsoft
Moogsoft
7.5
Composite
Score
+67
Emotional
Footprint
13
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, Moogsoft is:
Less Reliable
Less Inspiring
Less Transparent
Less Innovative
Harder to Customize
Less Respectful
Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.