AIOps
Top ServiceNow IT Service Management Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.0

Composite Score

+81

Emotional Footprint

11

Reviews

Best Alternatives and Competitors to ServiceNow IT Service Management

Compare how ServiceNow IT Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Dynatrace

Dynatrace AIOps

8.8

Composite Score

+96

Emotional Footprint

17

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Dynatrace AIOps is:

More Respectful

More Efficient

More Transparent

More Caring

More Inspiring

More Reliable

Cisco Systems

AppDynamics

8.4

Composite Score

+92

Emotional Footprint

18

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, AppDynamics is:

More Respectful

More Caring

More Efficient

More Reliable

Less Innovative

Worse at Support

BMC Software, Inc.

TrueSight Operations Management

8.4

Composite Score

+92

Emotional Footprint

15

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, TrueSight Operations Management is:

More Respectful

More Efficient

More Transparent

More Inspiring

More Caring

More Reliable

Vunet Systems

VuNet vuSmartMaps

8.3

Composite Score

+86

Emotional Footprint

21

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, VuNet vuSmartMaps is:

More Respectful

More Efficient

More Caring

More Transparent

Less Innovative

Harder to Customize

New Relic, Inc.

New Relic AIOps

8.0

Composite Score

+90

Emotional Footprint

12

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, New Relic AIOps is:

More Respectful

More Efficient

More Caring

Worse at Support

Worse at Training

Less Innovative

Datadog

Datadog

8.0

Composite Score

+86

Emotional Footprint

11

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Datadog is:

More Respectful

More Caring

Worse at Training

Harder to Customize

Worse at Support

Less Innovative

Splunk

Splunk AIops Platform

7.9

Composite Score

+80

Emotional Footprint

16

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, Splunk AIops Platform is:

Worse at Support

Harder to Customize

Less Caring

Less Innovative

Worse at Training

Harder to Implement

OpsRamp Inc

OpsRamp OpsQ

5.6

Composite Score

+32

Emotional Footprint

16

Reviews

Reviews Say

Compared to ServiceNow IT Service Management, OpsRamp OpsQ is:

Less Reliable

Less Innovative

Less Transparent

Less Inspiring

Less Caring

Worse at Support