ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

8.5 / 10
Category
ServiceNow IT Service Management
8.5 / 10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

5% Negative
7% Neutral
88% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Reporting

83

Service Catalog

82

Multi-Site Functionality

81

Integration With IT Tools

81

End User Support Solutions

81

End User Self Serve

81

Integrated Knowledge Management

81

Systems Management Integration

80

Business Application Integration

79

Technician Administration

79

Multi Device Capability

78

Vendor Capability Ratings

Average 80

Quality of Features

88

Business Value Created

87

Ease of IT Administration

87

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Ease of Data Integration

80

Vendor Support

79

Ease of Implementation

78

Availability and Quality of Training

77

Ease of Customization

77

ServiceNow IT Service Management Reviews

RAJAT J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic product

Likeliness to Recommend

9 / 10

What differentiates ServiceNow IT Service Management from other similar products?

service now is so dynamic that it support lot of areas with so much ease and that is what differentiate it . We have used other product earlier and they were so much poor in UI and task management.

What is your favorite aspect of this product?

dashboard and data presentation smooth task approval flows in built automation

What do you dislike most about this product?

i think i do not have much point to dislike about service now but sometimes the flow is getting stuck and requires redoing it

What recommendations would you give to someone considering this product?

i would suggest to calculate ROI against investment before proceeding to buy

Pros

  • Reliable
  • Inspires Innovation
  • Fair
  • Altruistic

Lokesh P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Great Product

Likeliness to Recommend

10 / 10

What differentiates ServiceNow IT Service Management from other similar products?

The ticketing system is the the most advanced than it's competitors.

What is your favorite aspect of this product?

I'm a ServiceNow developer and I know the vast capabilities it provides. The workflows, automation and ability to store millions of data in tables is something amazing. Loading a big chunk of data within seconds with its capabilities is something amazing again. It benefits me by giving an understanding of what and how a large data can be managed and tracked to solve client requests in an easy way

What do you dislike most about this product?

The customised widgets or applications not receiving future upgrades is a big negative. Plugins are overpriced

What recommendations would you give to someone considering this product?

The ability to raise, create and keep a track of tickets in the form of incident/problem/change managemnet.Also, accessing these all from a dedicated portal is something amazing.Must go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muhammad M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

It's good but it has still room for improvement

Likeliness to Recommend

8 / 10

What differentiates ServiceNow IT Service Management from other similar products?

Its easy to use

What is your favorite aspect of this product?

Asset integration

What do you dislike most about this product?

I love this, but need to see some good features too

What recommendations would you give to someone considering this product?

Try this but explore other products too

Pros

  • Reliable
  • Transparent
  • Security Protects
  • Respectful

Cons

  • Slower Product Innovation
  • Wastes Time

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