Emotional Footprint Awards 2024
Conversation Intelligence
SoftwareReviews names Gong, Salesloft, Chorus.ai, and CallTrackingMetrics as Conversation Intelligence Emotional Footprint Award Winners.
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Conversation Intelligence
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Gong.io Inc.
Gong
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
9.1
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Salesloft, Inc
Salesloft
Salesloft helps B2B sales teams close more deals. We integrate with today’s top CRMs, turning your data into easy, actionable, multi-channel steps that help sellers get to “yes” quicker.
8.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
ZoomInfo Technologies Inc
Chorus.ai
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
8.7
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
CallTrackingMetrics LLC
CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
8.5
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Balto
Balto
Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.
8.3
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Mediafly Inc
Mediafly Coach360
Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.
8.2
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Clari
Clari Copilot
Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.
8.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
CallRail, Inc
CallRail
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
8.0
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Jiminny
Jiminny
Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high performing revenue generating teams.
8.0
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
