Emotional Footprint Awards 2023
Professional Services Automation
SoftwareReviews names Avaza, Wrike, Accelo, and Scoro as Professional Services Automation Emotional Footprint Award Winners.
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Professional Services Automation
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Wrike
Wrike
Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.
9.3
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Scoro
Scoro
Scoro is an all in one business management tool offering end to end management of your clients projects from sales quoting and pipeline, projects planning and finance, task and calendar management that offer real time insight of all aspects of your business with customisable dashboards for KPI and daily management.
9.3
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Avaza
Avaza
Avaza is the seamless, productive platform teams use to collaborate on projects, schedule resources, track time, manage expenses & invoice customers.
9.3
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Accelo
Accelo
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
9.2
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Other Evaluated Vendors
Kantata
Kantata
Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.
9.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Projector PSA
Projector PSA
Projector is the leading best of breed Professional Services Automation software on the market. As your consulting firm’s core operational system, our PSA solution helps your teams efficiently manage the entire delivery process. From initial planning, project management, and resource scheduling to time and expense tracking, budget management, and invoicing, Projector has consistently delivered bottom-line improvements for professional services firms across the globe.
9.0
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
BigTime Software
BigTime
BigTime helps accountants, architects, engineers, IT-services firms, and scientific and management consultants to budget, track and bill their most important asset: time.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Oracle
NetSuite PSA
Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Dynamics 365 Project Operations
Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams within a single application to help win more deals, accelerate project delivery, and maximize profitability. Extend Project Operations using the Microsoft Power Platform and integrate with your existing systems.
8.5
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Workday, Inc.
Workday Professional Services Automation
Workday Professional Services Automation (PSA) helps customers manage the entire lifecycle of their client-facing billable projects. Their sales, resource managers, project managers, and finance teams gain a single source of truth to view and act on every type of data. Rich talent intelligence helps them match the right people with the right project, while flexible billing and revenue recognition enables them to confidently accelerate business transformation.
8.5
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
FinancialForce
FinancialForce Professional Services Automation (PSA)
Gain unprecedented visibility into your business across sales, services, and finance with Professional Services Automation software.
8.2
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
SAP
SAP Professional Services Software
The SAP for Professional Services solution helps professional services companies deal with the complexity of their business requirements and achieve profitable growth by improving their operational efficiency, business responsiveness, and the customer relationship. SAP for Professional Services covers the entire business process of cross-industry professional services, from lead generation, opportunity management, project management, and project resource planning through to the follow-up processes in engagement management, such as invoice creation and analysis.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
ConnectWise
ConnectWise Manage
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
7.7
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Forecast
Forecast
Forecast is all you need to plan, run, and track projects from start to finish in one intelligent automation platform.
7.6
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Changepoint
Planview Changepoint
Changepoint's SA software provides real-time visibility into financials, resources, and engagements for increased productivity and greater profitability.
7.5
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
