What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
2% Neutral
94% Positive

Pros

  • Efficient Service
  • Caring
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

89

Workflow Management

88

Calendar Integration

86

Project Invoicing and Accounting Integration

85

Planning and Scheduling

85

Email Synchronization & Tracking

85

Retainer Management

84

Quote to Project Conversion

84

Resource Management

83

Budget Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 84

Quality of Features

88

Ease of Implementation

88

Business Value Created

87

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Availability and Quality of Training

83

Ease of IT Administration

82

Vendor Support

81

Ease of Customization

81

Usability and Intuitiveness

81

Accelo Reviews

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The best project coordination tool I've ever used.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We primarily use Accelo for client billing, but it also serves as a contact resource management database. We track projects and opportunities, manage contact databases, link appropriate teams, and deliver tasks. We've seen that our communications and project timelines have improved, and that the ticketing system has increased contact with consumers.

What is your favorite aspect of this product?

I like how simply you can monitor time for a project and view your to-dos at a glance. Accelo immediately uploads our new contacts to the same location where we manage our projects and track our time. There are several advantages: the UI is simple to read and comprehend, and their onboarding and training are excellent. The ecosystem includes task and email management, as well as time tracking and paying.

What do you dislike most about this product?

If you have a large client base, the setup procedure is rather extensive, and the templates for some of the projects and stuff are quite extensive. Because everything is linked, a little error early in your process, such as how you set up your tasks, might eventually show up in invoicing.

What recommendations would you give to someone considering this product?

Working with your professional services team to correctly set up your workflow can save you the hassle of trial and error. To achieve your organization's goals, pay close attention to configuration. If you currently use this program and believe you are not functioning with a correct workflow, I propose hiring an expert to handle all of the adjustments you require for your firm so that you can have an orderly implementation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Reynolds N.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Top-notch tracking available

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

My opinion is that its ease of use, strong project management tools, adaptability tool, and many other aspects can set it apart from its competitors' solutions. In addition to technical performance, its pricing approach is a key component that can set it apart. I'm delighted with the tool overall.

What is your favorite aspect of this product?

For teams of all sizes, Accelo is a superb project management tool. Its numerous capabilities enable us to manage projects, monitor progress, and work together with team members with ease. Its more comprehensible user interface, potent automation tools, and extensive set of reporting capabilities that are not included in other products impressed me. Additionally, it incorporates well-known third-party programs like Slack, Dropbox, and Google Drive.

What do you dislike most about this product?

A fresh contact is required for every email address. This information will need to be shared among several contacts if one person reaches you at various email addresses. There are a ton of problems with emails being missed, URLs being scraped, screenshots not working, and graphics, colors, and hyperlinks being removed from emails.

What recommendations would you give to someone considering this product?

Anybody searching for an all-inclusive project management system should check out Accelo, in my opinion. It is simple to use and offers a variety of tools that can assist teams in remaining structured and on task. In addition, Accelo provides outstanding customer service and a free trial so you can use it before signing up for a subscription.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Andrea B.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

It'll do, but there are better products out there

Likeliness to Recommend

6 /10

What differentiates Accelo from other similar products?

I can't think of anything.

What is your favorite aspect of this product?

Some of the dashboards are good.

What do you dislike most about this product?

The reporting is a nightmare.

What recommendations would you give to someone considering this product?

Look for something else.

Pros

  • Respectful
  • Efficient Service
  • Caring
  • Trustworthy

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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