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Emotional Footprint Awards 2022

Conversation Intelligence


SoftwareReviews names ExecVision, Gong, Upmarket, Chorus.ai, and CallTrackingMetrics as Conversation Intelligence Emotional Footprint Award Winners.


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Conversation Intelligence

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


ExecVision Inc

ExecVision

ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your marketing, support, sales, and product teams. Extract actionable insights from customer-facing conversations and use them to make better decisions, coach your teams, drive behavior change, and ultimately, generate more revenue.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 93% Positive
Badge Winner
20Reviews

Upmarket

Upmarket

Software platform that enables sales teams and lead generation agencies (outsourced sales teams) to manage sales material and conduct sales activities in a single system. With Upmarket, Sales managers can more easily onboard new reps, track and manage remote workers, and coach their sales teams using built in reports.

9.1

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
20Reviews

Gong.io Inc.

Gong

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
103Reviews

CallTrackingMetrics LLC

CallTrackingMetrics

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

8.8

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
20Reviews

ZoomInfo Technologies Inc

Chorus.ai

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

8.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
295Reviews

Other Evaluated Vendors


Wingman

Wingman

Conversation intelligence for fast-growing sales teams. Data and insights to help you surge ahead. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. Use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine.

8.7

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 92% Positive
19Reviews

Revenue.io

Revenue.io

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 92% Positive
20Reviews

CallRail, Inc

CallRail

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 91% Positive
17Reviews

Jiminny

Jiminny

Getting visibility of remote teams is crucial. Jiminny provides unparalleled insights into performance with actionable data to help reps grow. Use customer conversations to build smarter sales teams that win together.

8.6

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

0% Negative 92% Positive
11Reviews

SalesLoft, Inc

SalesLoft

SalesLoft helps B2B sales teams close more deals. We integrate with today’s top CRMs, turning your data into easy, actionable, multi-channel steps that help sellers get to “yes” quicker.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 87% Positive
17Reviews

Invoca Inc

Invoca

From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 90% Positive
26Reviews

InsightSquared Inc

InsightSquared

InsightSquared helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

8.2

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 88% Positive
15Reviews

For the full list of vendors in this space, click here.

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