Emotional Footprint Awards 2021

Workforce Management


SoftwareReviews names isolved People Cloud, WorkForce Software, and Ceridian Dayforce as Workforce Management Emotional Footprint Award Winners.


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Workforce Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


iSolved HCM

isolved People Cloud

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 95% Positive
Badge Winner
28Reviews

WorkForce Software

WorkForce Software

The WorkForce Suite is a flexible, cloud-based solution for today's evolving global workforce. With parameterized best practices and a powerful rules engine, the WorkForce Suite can adapt with you as your organization grows and your needs change. Delivering real-time insights, packaged domain expertise, and future-proof capabilities to meet your business needs, the WorkForce Suite empowers organizations to reduce labor costs, simplify compliance, and boost employee engagement — all while maximizing operational efficiencies.

8.6

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
54Reviews

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.9

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 84% Positive
Badge Winner
94Reviews

Other Evaluated Vendors


Paycom

Paycom HCM

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 84% Positive
45Reviews

Legion Technologies

Legion Workforce Management Platform

Legion is reinventing how companies manage and empower their hourly workforce. By accurately forecasting demand and staffing with the right employees, Legion’s AI-powered Workforce Management Platform enables companies to orchestrate superb customer experiences. Large scale retailers, restaurants and fitness clubs with hourly workforces use Legion to reduce costs, compliance risks and labor inefficiencies, and boost employee engagement.

7.7

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

5% Negative 85% Positive
34Reviews

Zoho

Zoho People

Crafted to build a happier workforce. We take care of your HR processes while you take care of your employees. Be it employee onboarding, attendance management, time tracking or appraisals - We've got it all covered.

7.7

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

4% Negative 81% Positive
36Reviews

UKG (Ultimate Kronos Group)

UKG Ready

UKG Ready™ (formerly Kronos Workforce Ready) is a flexible and seamless HR solution that provides a connected people experience to easily manage the entire employee journey, from a single solution. Designed for flexibility and ease of use, UKG Ready combines the power of HR, talent, payroll, and time to deliver a personalized, people-centered experience that cuts out busy work, increases efficiency, and helps you maintain compliance.

7.7

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 82% Positive
50Reviews

UKG (Ultimate Kronos Group)

UKG Workforce Central

UKG Workforce Central (formerly Kronos Workforce Central) is purpose-built for your industry to help drive business outcomes by engaging your employees, controlling labor costs, increasing productivity, and minimizing compliance risk.

7.6

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 79% Positive
101Reviews

UKG (Ultimate Kronos Group)

UKG Pro

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

7.4

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 75% Positive
22Reviews

Workday, Inc.

Workforce Planning

Create strategic workforce plans. Get the collaborative tools and insight your organization needs to build smarter workforce plans. With workforce planning from Workday, you can make better decisions and meet your business goals.

7.2

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

8% Negative 76% Positive
42Reviews

ADP

ADP Vantage

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

7.1

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

6% Negative 74% Positive
28Reviews

BlueYonder

Blue Yonder Workforce Management

Blue Yonder's workforce management uniquely provides retailers with adaptable planning, budgeting and scheduling capabilities combined with role-based tools to enable associates and managers to quickly react to everyday realities.

7.0

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

6% Negative 74% Positive
28Reviews

Oracle

Oracle PeopleSoft HCM

Oracle's PeopleSoft Human Capital Management enables you to architect a global foundation for HR data and improved business processes. PeopleSoft Human Capital Management delivers a robust set of best-in-class human resources functionality that enables you to increase productivity, accelerate business performance, and lower your cost of ownership.

6.7

CX Score

CX
Score

+58

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

12% Negative 69% Positive
77Reviews

Infor

Infor Workforce Management

Infor Workforce Management is a comprehensive solution that aligns labor management with corporate strategy. Integrated modules address forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, streamlining processes to increase efficiency while encouraging employees to focus on activities that generate more value.

6.5

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

9% Negative 69% Positive
41Reviews

ADP

ADP Workforce Now

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

6.4

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

15% Negative 72% Positive
88Reviews

Verint

Verint Workforce Management

An automated, unified, enterprise-wide workforce management solution to plan, forecast, and optimally schedule employees to match workload across your customer-serving departments.

6.2

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

13% Negative 69% Positive
22Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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