UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

8.4 / 10
UKG Pro
8.4 / 10

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Fair
  • Caring

Feature Ratings

Average 79

Employee Record

85

Payroll Administration

83

Learning and Development

79

Performance Management

79

Position Management

79

Benefits Administration

78

Talent Management

77

Time and Attendance

77

Talent Acquisition

76

Compensation Management

76

Workforce Planning

76

Vendor Capability Ratings

Average 80

Ease of IT Administration

96

Availability and Quality of Training

88

Breadth of Features

86

Ease of Data Integration

81

Business Value Created

80

Ease of Customization

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Vendor Support

77

Quality of Features

76

Ease of Implementation

72

UKG Pro Reviews

Denise W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Human resources efficiency with UKG Pro

Likeliness to Recommend

8 / 10

What differentiates UKG Pro from other similar products?

When it comes to human resources, UKG Pro is our app. It provides a central hub for all HR operations, solving the problem of dispersed systems. Because of this consistency, our procedures are more streamlined, which in turn leads to fewer errors and a more efficient HR workflow.

What is your favorite aspect of this product?

The most notable aspect is the ease with which it can be used. Reporting tools provide a complete picture of HR data and navigating activities is easy. All of our HR expertise is enhanced by UKG Pro's focus on simplicity.

What do you dislike most about this product?

Although it covers all the bases, the setup may be easier to use. For companies that value efficiency during implementation, a more guided onboarding process would be ideal.

What recommendations would you give to someone considering this product?

A dedication to intuitive design and comprehensive analysis sets UKG Pro apart. It streamlines complex HR operations and helps you stand out from the competition; It's more than just a human resources tool.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Teresa T.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use, limited capability given the cost

Likeliness to Recommend

6 / 10

What differentiates UKG Pro from other similar products?

One HRIS solution

What is your favorite aspect of this product?

Ability to self serve

What do you dislike most about this product?

Limited features/capabilities in OOTB

What recommendations would you give to someone considering this product?

Need to clearly understand and define business requirements

Pros

  • Respectful
  • Caring
  • Acts with Integrity
  • Helps Innovate

Cons

  • Wastes Time

Dawne B.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Robust in many ways, but lacking in some.

Likeliness to Recommend

7 / 10

What differentiates UKG Pro from other similar products?

The company is large, and many of the product capabilities are robust.

What is your favorite aspect of this product?

Our client support team is responsive and very friendly. Always a pleasant experience to interact with them.

What do you dislike most about this product?

Considering the price we pay, there are some surprising limitations in how we can (or cannot) customize the UKG product to our organization's needs - e.g. in setting up PTO structures. The reporting function still somehow feels clunky and frustrating, and at times, we've felt like we have to go through 3 rounds of conversations with different UKG departments, just to get to a question answered or a conversation that we requested.

What recommendations would you give to someone considering this product?

Ensure that you evaluate your current and your future/projected needs very thoroughly, and be sure to keep a clear record of the costs for the product and any planning increases in them.

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Acts with Integrity

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Transparent

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