WorkForce Suite Customer Reviews 2023

What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.

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Awards & Recognition

WorkForce Suite won the following awards in the Workforce Management category

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WorkForce Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WorkForce Suite.

86 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WorkForce Suite?

1% Negative

11% Neutral

88% Positive

Pros

Reliable
Respectful
Security Protects
Trustworthy

Cons

Under Delivered

Score 8.1

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WorkForce Suite Reviews

Donna A.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Workforce management platform,

Likeliness to Recommend

9 / 10

What differentiates WorkForce Suite from other similar products?

It is time tracker software that helps teams to focus on tasks by allowing them to track each minute of their day.

What is your favorite aspect of this product?

It assists organizations to reach the next level of productivity by better project and team management. It has a nice, intuitive user interface and offers good reporting features. It allows you to run businesses effectively by incorporating it into other apps such as Asana and Jira. It enables you to add various projects and track workers' time on every project. It offers a dashboard with online time sheets.

What do you dislike most about this product?

It provides some functionalities that are not customizable. It needs to provide more flexibility as it does not allow you to disable manual editing records within certain tasks and projects. Payroll incorporation is quite clumsy when starting.

What recommendations would you give to someone considering this product?

:It enables you to monitor workers' time on every project. It monitors productivity even if an internet connection is not available. It provides a customizable interface. Every task is customizable to suit project requirements. It allows you to track time from anywhere in the world. In this way, it provides powerful insights to determine how many hours are required to do a project. It provides accurate time tracking details and also provides screenshots. In simple words, it manages everything related to remote workers..

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Generous

Meredith S.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Overall Satisfactory - but always room to improve

Likeliness to Recommend

9 / 10

What differentiates WorkForce Suite from other similar products?

The flexibility of the configuration for the time and attendance model. While straightforward can also become very complex.

What is your favorite aspect of this product?

Stability of the system overall.

What do you dislike most about this product?

Reporting capabilities - or lack there of.

What recommendations would you give to someone considering this product?

Ask to speak with technical developers if you have any country specific technical requirements. Don't just believe what the sales team tell you.

Pros

Continually Improving Product
Reliable
Respectful
Helps Innovate

Cons

Charges for Enhancements
Vendor's Interest First
Under Delivered

Karen N.

Role: Finance
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great product, great support

Likeliness to Recommend

8 / 10

What differentiates WorkForce Suite from other similar products?

Support is excellent, training is excellent, reliable product

What is your favorite aspect of this product?

Flexibility and ease of use

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

Recommended

Pros

Trustworthy
Efficient Service
Effective Service
Caring

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WorkForce Suite

WorkForce Suite

What is WorkForce Suite?

Company Details

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Awards & Recognition

Emotional Footprint Champion

Data Quadrant Gold Medalist

Emotional Footprint Champion

Data Quadrant Gold Medalist

Emotional Footprint Champion

Data Quadrant Gold Medalist

WorkForce Suite Ratings

86 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love WorkForce Suite?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Workforce Management - Enterprise

WorkForce Suite Reviews

Donna A.

Workforce management platform,

Likeliness to Recommend

Pros

Cons

Meredith S.

Overall Satisfactory - but always room to improve

Likeliness to Recommend

Pros

Cons

Karen N.

Great product, great support

Likeliness to Recommend

Pros

Most Popular WorkForce Suite Comparisons

Ceridian Dayforce

ADP Workforce Now

isolved People Cloud

Oracle PeopleSoft HCM

Paycom

BambooHR

Feature Ratings

Absence Management

Attendance Management and Policies

Time Capture Virtual

Time Capture Physical

Rate Policies

Workforce Planning and Forecasting

Labor Costing and Splitting

Workforce Scheduling

Staffing

Workforce Dashboards and Reporting

Shift Management

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement