Emotional Footprint Awards 2020

Unified Communications as a Service


SoftwareReviews names Cisco Unified Communications, Microsoft Teams, NEC Unified Communications, Alcatel-Lucent Rainbow, and Mitel MiCloud Connect as Unified Communications as a Service Emotional Footprint Award Winners.

Unified Communications as a Service

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Report View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 83% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
124Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.8

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 75% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
20Reviews

NEC Corporation of America

NEC Unified Communications

With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 81% Positive