Home > Awards > Unified Communications as a Service

Emotional Footprint Awards 2020

Unified Communications as a Service


SoftwareReviews names Cisco Unified Communications, Microsoft Teams, NEC Unified Communications, Alcatel-Lucent Rainbow, and Mitel MiCloud Connect as Unified Communications as a Service Emotional Footprint Award Winners.


View Category

Unified Communications as a Service

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Now

30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 83% Positive
Badge Winner
124Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.8

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 75% Positive
Badge Winner
20Reviews

NEC Corporation of America

NEC Unified Communications

With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 81% Positive
Badge Winner
27Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Rainbow

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

7.7

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

2% Negative 81% Positive
Badge Winner
19Reviews

Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

7.6

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 79% Positive
Badge Winner
19Reviews

Other Evaluated Vendors


RingCentral, Inc

RingCentral Office

RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

7.2

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

8% Negative 74% Positive
12Reviews

AT&T

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.1

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

9% Negative 75% Positive
44Reviews

Avaya

Avaya Cloud Office (By RingCentral)

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

6.8

CX Score

CX
Score

+61

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

11% Negative 72% Positive
54Reviews

Unify

Unify OpenScape Business

Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.

6.5

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

8% Negative 71% Positive
25Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.3

CX Score

CX
Score

+56

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

15% Negative 70% Positive
18Reviews

CenturyLink

CenturyLink Engage

Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from CenturyLink.

5.8

CX Score

CX
Score

+38

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

23% Negative 61% Positive
14Reviews

For the full list of vendors in this space, click here.

Contact Us

* Starred fields are required

Or, email us at hello@softwarereviews.com