Emotional Footprint Awards 2020
Unified Communications as a Service
SoftwareReviews names Cisco Unified Communications, Microsoft Teams, NEC Unified Communications, Alcatel-Lucent Rainbow, and Mitel MiCloud Connect as Unified Communications as a Service Emotional Footprint Award Winners.
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Unified Communications as a Service
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Cisco Systems
Cisco Unified Communications
Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.
8.0
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Microsoft
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
7.8
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
NEC Corporation of America
NEC Unified Communications
With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.
7.8
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Alcatel-Lucent Enterprise
Alcatel-Lucent Rainbow
Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.
7.7
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Mitel
Mitel MiCloud Connect
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
7.6
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Other Evaluated Vendors
RingCentral, Inc
RingCentral Office
RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.
7.2
CX Score
CX
Score
+67
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
AT&T
AT&T Office@Hand
The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.
7.1
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Avaya
Avaya Cloud Office (By RingCentral)
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more
6.8
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Unify
Unify OpenScape Business
Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.
6.5
CX Score
CX
Score
+62
Net Emotional Footprint
Net Emotional
Footprint
68
Value Index
VALUE INDEX
Vonage
Vonage Business Communications
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
6.3
CX Score
CX
Score
+56
Net Emotional Footprint
Net Emotional
Footprint
70
Value Index
VALUE INDEX
CenturyLink
CenturyLink Engage
Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from CenturyLink.
5.8
CX Score
CX
Score
+38
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
