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Data Quadrant Awards 2022

B2C eCommerce


SoftwareReviews names Shopify Plus, WooCommerce, BigCommerce, PrestaShop, and Shopify as B2C eCommerce Data Quadrant Award Winners.


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B2C eCommerce

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

B2C eCommerce Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Shopify

Shopify Plus

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

8.5

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
84Reviews

WooCommerce

WooCommerce

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

8.3

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
71Reviews

BigCommerce Pty. Ltd

BigCommerce

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

8.3

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
31Reviews

PrestaShop

PrestaShop

PrestaShop is an efficient and innovative e-commerce solution with all the features you need to create an online store and grow your business.

8.2

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
25Reviews

Shopify

Shopify

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

8.2

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
66Reviews

Vendor Capability Awards


Availability and Quality of Training

PrestaShop

Badge Winner

Breadth of Features

WooCommerce

Badge Winner

Business Value Created

WooCommerce

Badge Winner

Ease of Customization

WooCommerce

Badge Winner

Ease of Data Integration

BigCommerce

Badge Winner

Ease of IT Administration

HCL Commerce

Badge Winner

Ease of Implementation

WooCommerce

Badge Winner

Product Strategy and Rate of Improvement

BigCommerce

Badge Winner

Quality of Features

Shopify

Badge Winner

Usability and Intuitiveness

BigCommerce

Badge Winner

Vendor Support

BigCommerce

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

PrestaShop


Breadth of Features

WooCommerce


Business Value Created

WooCommerce


Ease of Customization

WooCommerce


Ease of Data Integration

BigCommerce


Ease of IT Administration

HCL Commerce


Ease of Implementation

WooCommerce


Product Strategy and Rate of Improvement

BigCommerce


Quality of Features

Shopify


Usability and Intuitiveness

BigCommerce


Vendor Support

BigCommerce


Other Evaluated Vendors


HCL Technologies Limited

HCL Commerce

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

8.1

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

19Reviews

OpenCart

OpenCart

OpenCart is one of the worlds leading open source ecommerce platforms, helping tens of thousands of merchants sell products online. Designed feature rich, easy to use, search engine friendly and with a visually appealing interface. Easy to design and develop for using PHP, hundreds of module developers have already created additional features through 10,000+ available extensions.

8.1

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

15Reviews

Lightspeed

Ecwid

Ecwid is a shopping cart that allows anyone to easily create online store and sell everywhere from Facebook to mobile.

8.1

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

22Reviews

Salesforce.com Inc

Salesforce B2C Commerce Cloud

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

8.0

Composite
Score

Composite
Score

+83

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

60Reviews

Oracle

Oracle Commerce

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

8.0

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

42Reviews

Square, Inc.

Square eCommerce

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

7.9

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

54Reviews

SAP

SAP Commerce Cloud

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

7.7

Composite
Score

Composite
Score

+77

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

Adobe Systems

Adobe Commerce

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

7.7

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

166Reviews

Miva Inc

Miva

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

7.7

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

76%

Likeliness to
Recommend

Likeliness
to Recommend

15Reviews

VeriFone Systems

Verifone Digital Commerce

Verifone makes it simple to revolutionize customer journeys by providing a single, unified, global platform that enables seamless payment experiences – anywhere, anytime, with any payment method.

7.4

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

Episerver

Optimizely Commerce

Commerce (formerly Episerver) is Optimizely's B2B and B2C experience platform for digital shopping, customer experience management and driving adaptive commerce.

7.0

Composite
Score

Composite
Score

+70

Emotional
Footprint

Emotional
Footprint

65%

Likeliness to
Recommend

Likeliness
to Recommend

10Reviews

Volusion LLC

Volusion

Volusion provides an all-in-one ecommerce solution for all business types, ranging from startups to large enterprises. Since 1999, Volusion has been committed to connecting people with innovative and powerful commerce solutions to empower their business growth.

4.8

Composite
Score

Composite
Score

+19

Emotional
Footprint

Emotional
Footprint

63%

Likeliness to
Recommend

Likeliness
to Recommend

20Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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