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Data Quadrant Awards 2021

Enterprise Content Management - Enterprise


SoftwareReviews names Epicor ECM (Formerly DocStar), FileBound, and Box ECM as Enterprise Content Management - Enterprise Data Quadrant Award Winners.


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Enterprise Content Management - Enterprise

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

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A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Enterprise Content Management - Enterprise Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Epicor Software

Epicor ECM (Formerly DocStar)

Epicor ECM (formerly DocStar) is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

8.9

Composite
Score

Composite
Score

+95

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
14Reviews

Upland Software, Inc.

FileBound

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

8.7

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

94%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
38Reviews

Box

Box ECM

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

8.7

Composite
Score

Composite
Score

+90

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
30Reviews

Vendor Capability Awards


Availability and Quality of Training

M-Files ECM

Badge Winner

Breadth of Features

Hyland OnBase

Badge Winner

Business Value Created

Hyland OnBase

Badge Winner

Ease of Customization

Xerox DocuShare

Badge Winner

Ease of Data Integration

Adobe ECM

Badge Winner

Ease of IT Administration

FileBound

Badge Winner

Ease of Implementation

Box ECM

Badge Winner

Product Strategy and Rate of Improvement

Alfresco Content Services from Hyland

Badge Winner

Quality of Features

M-Files ECM

Badge Winner

Usability and Intuitiveness

M-Files ECM

Badge Winner

Vendor Support

Epicor ECM (Formerly DocStar)

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

M-Files ECM


Breadth of Features

Hyland OnBase


Business Value Created

Hyland OnBase


Ease of Customization

Xerox DocuShare


Ease of Data Integration

Adobe ECM


Ease of IT Administration

FileBound


Ease of Implementation

Box ECM


Product Strategy and Rate of Improvement

Alfresco Content Services from Hyland


Quality of Features

M-Files ECM


Usability and Intuitiveness

M-Files ECM


Vendor Support

Epicor ECM (Formerly DocStar)


Other Evaluated Vendors


Xerox Corporation

Xerox DocuShare

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

8.6

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

44Reviews

Hyland Software

Nuxeo from Hyland

Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.

8.6

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

33Reviews

DocuWare

DocuWare

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

8.5

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

44Reviews

Laserfiche

Laserfiche ECM

Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.

8.5

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

Hyland Software

Alfresco Content Services from Hyland

Alfresco Content Services offers full-featured ECM for organizations that require enterprise-grade scalability, performance, and 24x7 support for business-critical content and compliance. Open technology and a wide range of integrations and add-on modules make it easy to customize and extend.

8.4

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

M-Files

M-Files ECM

M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.

8.4

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

19Reviews

Hyland Software

Hyland OnBase

OnBase is recognized as a market leader in enterprise content management (ECM). OnBase manages your enterprise content from the point of inception all the way through the information lifecycle until final archival and destruction.

8.3

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

30Reviews

Oracle

Oracle Content & Experience

Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.

8.1

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

50Reviews

Adobe Systems

Adobe ECM

We can help you bring together all of your data and content into a single place, so you can deliver the ideal experience to every customer, every time.

8.1

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

21Reviews

Microsoft

Microsoft Sharepoint

Microsoft SharePoint is your mobile intranet for collaboration and teamwork. Share files, manage documents and create team sites & employee intranets.

8.0

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

245Reviews

Open Text Corporation

OpenText ECM

OpenText Content Suite facilitates an agile information governance strategy designed to reduce risk and mitigate the cost of growing volumes of content in the enterprise – freeing strategic CIOs to focus on using information to drive growth and innovation.

7.9

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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