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DocuWare

DocuWare

7.9 / 10
Category
DocuWare
7.9 / 10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Enterprise Content Management - Enterprise category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

0% Negative
5% Neutral
95% Positive

Pros

  • Continually Improving Product
  • Saves Time
  • Includes Product Enhancements
  • Helps Innovate

Feature Ratings

Average 83

Access Permissions Management

87

Collaboration

86

Workflow Process Automation

85

Ediscovery Audit Trail

85

File Conversion

85

ECM Document Management

85

Metadata Management

84

Capture Channels

81

File Approvals Esignatures

81

Mobile

80

Search

79

Vendor Capability Ratings

Average 84

Product Strategy and Rate of Improvement

98

Usability and Intuitiveness

97

Ease of Data Integration

96

Ease of IT Administration

96

Quality of Features

96

Vendor Support

96

Breadth of Features

95

Ease of Implementation

95

Availability and Quality of Training

93

Ease of Customization

92

Business Value Created

90

DocuWare Reviews

Howard J.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

DocuWare can digitize your paper documents

Likeliness to Recommend

9 / 10

What differentiates DocuWare from other similar products?

Over time, its range has broadened and contracted. Its heyday has passed, and now only occasional use remains. Recently, we've been using it to transmit multiple resident paperwork to our third-party property management platform. Internal processes also make advantage of it. In the past, it was used to file paperwork for our residents and duplicates of checks from Accounts Payable.

What is your favorite aspect of this product?

The current plan is to print one paper each resident per month, for a total of one thousand printed documents per month. DocuWare's ability to read barcodes allows us to send that pdf to the system, where it is automatically filed under each resident's name. Every one of these records is then manually entered into our web-based property management system. This eliminates the need to process documents individually for each citizen.

What do you dislike most about this product?

While generally reliable, OCR isn't perfect and can miss some details in some documents. Slowdowns in the web interface are an occasional problem.

What recommendations would you give to someone considering this product?

Our accounts payable process for restaurants has been streamlined with DocuWare. Although we now use a more specialized tool for invoice processing, we continue to rely on DocuWare for the identification and storage of documents relevant to cash management.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Saves Time

Anatotura M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Content Management Now Easy

Likeliness to Recommend

8 / 10

What differentiates DocuWare from other similar products?

DocuWare not only makes content management easy but also offers leading document management features

What is your favorite aspect of this product?

Using DocuWare is easy and the software is affordable Coms with great security features to ensure business content and documents are secure

What do you dislike most about this product?

DocuWare is seamless and effective

What recommendations would you give to someone considering this product?

I'm recommend DocuWare for both business content management and also as a document management as it offers lots of features and is capable of both

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Lawrence M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Docuware is a great product for our company

Likeliness to Recommend

9 / 10

What differentiates DocuWare from other similar products?

Its original intent shifted as time went on. Its popularity has waned and is now rarely employed. It is now used to send multiple documents about residents to our outside property management system. Also, it's employed for internal processes. In the past, it was used to file paperwork for our residents and duplicates of checks from Accounts Payable.

What is your favorite aspect of this product?

At this time, we are in a situation in which we print one document each inhabitant per month, totaling one thousand documents every month. Barcode processing in DocuWare allows us to simply upload that pdf and have it filed under each individual's profile. After that, we use scripting to import all of those files into our web-based property management system. Helps avoid processing individual documents for each local.

What do you dislike most about this product?

OCR is usable but not perfect; there are some documents that it has problems reading. There are occasional lag difficulties with the web interface. Modifiable to a lesser extent. A more reliable email system and filtering system.

What recommendations would you give to someone considering this product?

To better serve our restaurant clients, we implemented DocuWare into a workflow to manage accounts payable. DocuWare is still used to find and save documents relevant to cash management, but we have switched to a more specialized program for invoice processing.

Pros

  • Reliable
  • Efficient Service
  • Acts with Integrity
  • Friendly Negotiation

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