DocuWare Customer Reviews 2026 | Enterprise Content Management

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DocuWare

Composite Score

7.7 /10

CX Score

8.0 /10

47 Reviews Write a Review

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What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

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Awards & Recognition

DocuWare won the following awards in the Enterprise Content Management - Enterprise category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2026

8 Top Rated Capabilities

5 Top Rated Features

2025

Strategy and Innovation
Contract Negotiation

2025

5 Top Rated Capabilities

2 Top Rated Features

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

4 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

5 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

0% Negative

13% Neutral

87% Positive

Pros

Continually Improving Product
Saves Time
Reliable
Trustworthy

Feature Ratings

Average 86

Access Permissions Management

ECM Document Management

Ediscovery Audit Trail

File Conversion

File Approvals Esignatures

Collaboration

Workflow Process Automation

Capture Channels

Search

Metadata Management

Mobile

Vendor Capability Ratings

Average 86

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

Document Management

Score 8.3

View DocuWare in this category (opens in a new tab)

DocuWare Videos

DocuWare Reviews

Deanna T. B.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Understandable digital administration functions

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Among the great differences of this tool is that many of its systems are automated and have functions that also improve the customer experience in an understandable and functional way. In addition, any device can be compatible with its platform, allowing processes to be more efficient. rapid

What is your favorite aspect of this product?

What I like the most is that this tool can be used in any industry or company, allowing professionals to manage processes from their platform in a safe and understandable way, allowing important documents to be located as soon as possible and without alterations

What do you dislike most about this product?

There is nothing that I consider that I do not like, for professionals it is a good tool

What recommendations would you give to someone considering this product?

I recommend it mainly because it is easy to use, it allows to have a secure system and high accessibility

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Midori S.

Role: Finance
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Manage and control important information

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

In terms of differences, this system is one of the simplest, this difference could seem a bit vague, in reality, this tool has even automated functions that undoubtedly only improve the experience of professionals in terms of online document management When saying this tool online, what it does is take organizations to an updated and remote level of innovation.

What is your favorite aspect of this product?

What I like the most is that it allows the information to be uploaded and archived in less time than others, also finding the documents is very fast, and the tool is very customizable, allowing any company to understand it and apply it as a work tool.

What do you dislike most about this product?

There is nothing negative to contribute

What recommendations would you give to someone considering this product?

It is a very sustainable tool for the company, even reducing many of the tasks that professionals perform repetitively and with great security.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ndarua N.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

A Fantastic Content Management Tool

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

DocuWare is ideal for business content management thanks to it's scalable abilities and security features.

What is your favorite aspect of this product?

Handling Documents is easy It is scalable, secure and easy to use The software offers amazing content management features

What do you dislike most about this product?

No issues with DocuWare. It's the best I have used

What recommendations would you give to someone considering this product?

I recommend DocuWare as a content management tool. It's affordable, secure, and the business can scalable depending on needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

DocuWare

What is DocuWare?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

DocuWare Ratings

87 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love DocuWare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Document Management

DocuWare Videos

Introducing DocuWare for Invoice Processing

Speed up your AP! How you can increase the number of invoices you process by 6X

A beginner’s look at document management - See why 20,000* customers use DocuWare every day

10 best practices for stress-free document management

DocuWare Reviews

Deanna T. B.

Understandable digital administration functions

Likeliness to Recommend

Pros

Midori S.

Manage and control important information

Likeliness to Recommend

Pros

Ndarua N.

A Fantastic Content Management Tool

Likeliness to Recommend

Pros

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Feature Ratings

Access Permissions Management

ECM Document Management

Ediscovery Audit Trail

File Conversion

File Approvals Esignatures

Collaboration

Workflow Process Automation

Capture Channels

Search

Metadata Management

Mobile

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Vendor Support