OnBase Logo
OnBase Logo
Hyland Software

OnBase

7.4 /10
Category
OnBase
7.4 /10

What is OnBase?

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions.

Company Details


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Awards & Recognition

OnBase won the following awards in the Enterprise Content Management - Enterprise category

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OnBase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OnBase.

88 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OnBase?

0% Negative
11% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 83

ECM Document Management

86

Metadata Management

86

Capture Channels

86

Ediscovery Audit Trail

85

Collaboration

85

Workflow Process Automation

84

Search

83

Access Permissions Management

83

Mobile

78

File Conversion

77

File Approvals Esignatures

77

Vendor Capability Ratings

Average 83

Business Value Created

87

Breadth of Features

87

Ease of Data Integration

86

Quality of Features

86

Usability and Intuitiveness

84

Ease of IT Administration

83

Availability and Quality of Training

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Ease of Implementation

80

Vendor Support

77

OnBase Reviews

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Easy to use and reasonably priced.

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor Friendly Policies
  • Less Efficient Service
  • Less Effective Service

Sofia R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A complete solution for document management.

Likeliness to Recommend

9 /10

What differentiates OnBase from other similar products?

One of the properties that has really impressed me about OnBase is its ability to automate processes. We have the possibility of assigning tasks, establishing workflows and automating data capture, which has streamlined several daily operations. Now we have the possibility to focus on tasks with higher added costs, instead of wasting time on manual and repetitive work.

What is your favorite aspect of this product?

What I love most about OnBase is the Anywhere, Anytime login feature. As many of us work remotely, it's important to be able to access relevant documents and files from any device. OnBase allows us to do this safely, which was a very positive change for the way we work.

What do you dislike most about this product?

However, in my experience, I have noticed that the learning curve could be a little steep for certain less technical users. Although the program is mostly intuitive, several more advanced features may require a little more time to master. That said, support accessories are always ready to help and resolve any questions that may arise.

What recommendations would you give to someone considering this product?

I would recommend OnBase to any company trying to find a complete document management solution. Its ability to adjust to different needs, along with its automation and simple joining capabilities, make it a powerful and versatile instrument. Additionally, the likelihood of login from anywhere makes OnBase an ideal program for organizations that work remotely or have distributed employees.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

Matthew G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

OnBase is a game changing product

Likeliness to Recommend

10 /10

What differentiates OnBase from other similar products?

OnBase is an amazing product. The workflow capabilities are amazing and workview is a game changer for rapid application development.

What is your favorite aspect of this product?

Being able to easily configure applications in Workview and combining Workflow with Workview to automate business process.

What do you dislike most about this product?

OnBase is a game changing product.

What recommendations would you give to someone considering this product?

Take a look at all that is offered and try to truly understand the power of OnBase and how it can transform your business through automation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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