Emotional Footprint Awards 2024
Contract Lifecycle Management
SoftwareReviews names Malbek CLM, DocuSign CLM, Agiloft CLM Suite, Sirion CLM, CounselLink CLM, and Ironclad CLM as Contract Lifecycle Management Emotional Footprint Award Winners.
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Contract Lifecycle Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Malbek
Malbek CLM
Take control of your entire contract management process from initial request to signature and beyond. Malbek Contrax is today’s most intuitive, AI fueled, end-user and admin-user friendly CLM solution. Make contract requests easy, including integrations with Salesforce, Dynamics, Netsuite, Coupa, HubSpot and more. Have your sales, legal, procurement, finance and all departments collaborate easily on contracts. Streamline review and approval as well as counterparty negotiations. Effectively manage contract obligations and renewals, so you never miss a milestone again.
8.5
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Agiloft
Agiloft CLM Suite
Built on a no-code platform, Agiloft's flagship contract lifecycle management suite (CLM) comes with fully customizable best practice functionality for buy and sell-side contract management including repository and templates, clause library, flexible approval workflows, built-in AI, security and compliance safeguards, automated notifications and seamless integration with existing systems.
8.4
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Docusign
DocuSign CLM
DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.
8.3
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
LexisNexis
CounselLink CLM
CounselLink CLM is a secure cloud-based platform for seamless contract negotiation and management. Our platform automates contract management processes and helps businesses to negotiate better contracts faster.
8.2
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Sirion
Sirion CLM
Bringing together category-leading innovation, unrivaled Contract Lifecycle Management expertise, and a deep commitment to customer success, Sirion helps the world’s leading businesses contract smarter. Powered by intelligence uniquely connected across the complete contract lifecycle, Sirion’s easy-to-use, highly configurable Smarter Contracting platform brings legal, procurement, sales & business teams together to author stronger contracts, improve risk management and strengthen counterparty relationships. Sirion is trusted by over 200 of the world’s most successful organizations to manage 5+ million contracts worth more than $450 billion across 70+ countries.
8.1
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Ironclad
Ironclad CLM
Evolve from manual, black-box contracts to automated, data-rich digital contracting with CLM software built for legal and business teams.
8.0
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Other Evaluated Vendors
PandaDoc Inc
PandaDoc Contracts
Seamless PandaDoc integrations with every leading CRM allow sales teams to create, send, track, and sign contracts without leaving their CRM. Deploying PandaDoc as an add-on to your CRM eliminates the frustration of using multiple systems while keeping onboarding and training time to a minimum.
8.0
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Conga
Conga CLM
Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.
7.9
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
SAP
SAP Ariba
Discover qualified suppliers, speed up your sourcing cycles, and create the most competitive, best-value agreements for rapid, sustainable savings.
7.8
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Icertis
Icertis Contract Intelligence Platform
The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.
7.5
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Conga
Conga Contracts
Conga Contracts is a hybrid contract lifecycle management (CLM) solution that helps organizations to generate, track, maintain and report on different business contracts. With our intelligent contracts solution, it’s easier than ever to draft, negotiate, approve, store, and analyze every agreement.
7.4
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Oracle
Oracle Fusion Cloud Procurement
Modern procurement starts with standardizing, streamlining, and automating the source-to-pay process. With Oracle Procurement Cloud, you'll gain a more efficient, effective, and influential procurement organization that helps keep costs under control by selecting the best suppliers, enforcing policy, and managing supplier risk.
6.9
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
