Conga CLM Customer Reviews 2023

What is Conga CLM?

Conga CLM offers innovative ways for Chief Legal Officers to reinvent their contract processes. Capitalizing on the power of AI, these legal leaders are delivering consistent execution of best practices across the contract lifecycle.

Company Details

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Awards & Recognition

Conga CLM won the following awards in the Contract Lifecycle Management category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

Conga CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Conga CLM.

82 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Conga CLM?

12% Negative

4% Neutral

84% Positive

Pros

Caring
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 79

OCR Support

82

Searchable Repository

81

Integration

81

E-Signature

80

Workflow

79

Contract Approval

79

Reporting Analytics

79

Redlining

78

Obligation Management

78

Clause Management

78

Contract Authoring

77

Vendor Capability Ratings

Average 75

Availability and Quality of Training

96

Ease of IT Administration

96

Ease of Customization

91

Business Value Created

88

Usability and Intuitiveness

88

Ease of Implementation

87

Vendor Support

86

Quality of Features

83

Product Strategy and Rate of Improvement

81

Ease of Data Integration

79

Breadth of Features

72

Conga CLM Reviews

Dwayne S.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2023

Great product on the Salesforce Platform

Likeliness to Recommend

8 / 10

What differentiates Conga CLM from other similar products?

All built on the Salesforce Platform

What is your favorite aspect of this product?

We don't need to leave Salesforce to use it.

What do you dislike most about this product?

Can be slow

What recommendations would you give to someone considering this product?

Be clear on your requirements and try and simplify the process as much as you can

Pros

Reliable
Fair
Includes Product Enhancements
Enables Productivity

Jeff K.

Role: C-Level
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Excellent CLM product with a strong future roadmap

Likeliness to Recommend

9 / 10

What differentiates Conga CLM from other similar products?

Conga CLM has a powerful feature set for all core contract lifecycle management features and as part of the Conga suite of products has a bright future in even better features in the future as they merge the best of all their products into the Conga Revenue Lifecycle Cloud product coming out on the next several months / years.

What is your favorite aspect of this product?

The ability added recently to negotiate online in microsoft office online is a really strong CLM feature most other products don't have.

What do you dislike most about this product?

X-Author can sometimes be difficult to use locally on your own computer, would be nice if it was all cloud based functionality and that seems to be the direction they are going long-term.

What recommendations would you give to someone considering this product?

Evaluate the other CLM products including what Conga offers (they have other CLM solutions) and find the best solution for yourself.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Caring

Josh G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy enough to use, but can run slow and glitchy

Likeliness to Recommend

5 / 10

What differentiates Conga CLM from other similar products?

I am unsure how it compares to others

What is your favorite aspect of this product?

Fairly easy to send agreements.

What do you dislike most about this product?

Despite ease of use, it can run slow or require two attempts to populate needed info.

What recommendations would you give to someone considering this product?

Give page time to load before moving to next step.

Pros

Enables Productivity
Unique Features
Efficient Service
Respectful

Cons

Less Reliable
Less Effective Service

Most Popular Conga CLM Comparisons

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Conga CLM

Conga CLM

What is Conga CLM?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Conga CLM Ratings

82 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Conga CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OCR Support Automated import of 3rd party and legacy agreements

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Redlining Ability to redline agreements, with version control, and across various document formats.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Conga CLM Reviews

Dwayne S.

Great product on the Salesforce Platform

Likeliness to Recommend

Pros

Jeff K.

Excellent CLM product with a strong future roadmap

Likeliness to Recommend

Pros

Josh G.

Easy enough to use, but can run slow and glitchy

Likeliness to Recommend

Pros

Cons

Most Popular Conga CLM Comparisons

Oracle Fusion Cloud Procurement

PandaDoc Contracts

DocuSign CLM

Conga Contracts

SAP Ariba

Icertis Contract Intelligence Platform

Feature Ratings

OCR Support

Searchable Repository

Integration

E-Signature

Workflow

Contract Approval

Reporting Analytics

Redlining

Obligation Management

Clause Management

Contract Authoring

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features