LexisNexis

CounselLink CLM

Composite Score

6.4 /10

CX Score

6.1 /10

24 Reviews Write a Review

Claim Software

What is CounselLink CLM?

CounselLink CLM is a secure cloud-based platform for seamless contract negotiation and management. Our platform automates contract management processes and helps businesses to negotiate better contracts faster.

Company Details

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Awards & Recognition

CounselLink CLM won the following awards in the Contract Lifecycle Management category

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0 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

7 Top Rated Features

2023

CounselLink CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CounselLink CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

87 Plan to Renew

1
Since last award

68 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+52 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CounselLink CLM?

16% Negative

19% Neutral

65% Positive

Pros

Transparent
Performance Enhancing
Enables Productivity
Acts with Integrity

Cons

Less Effective Service
Vendor Friendly Policies
Vendor's Interest First

Feature Ratings

Average 71

Contract Approval

E-Signature

Contract Management

Workflow

Searchable Repository

Obligation Management

Integration

Contract Negotiation and Authoring

Redlining

Contract Authoring

Reporting Analytics

Vendor Capability Ratings

Average 66

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

CounselLink CLM Reviews

Role: C-Level
Industry: Not for Profit
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jul 2024

Nice product with easy search features.

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Transparent
Continually Improving Product

Erin M.

Role: Finance
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great tool, need customer support.

Likeliness to Recommend

6 /10

What differentiates CounselLink CLM from other similar products?

Customizable and great reporting

What is your favorite aspect of this product?

Notifications

What do you dislike most about this product?

Customer support, nobody responding to assist with needs.

What recommendations would you give to someone considering this product?

Make sure the implementation team fully assists you in setting up the tool before you launch.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

Cons

Less Effective Service
Less Caring
Less Efficient Service

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Features provide greater efficiency for our staff

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Includes Product Enhancements

CounselLink CLM

What is CounselLink CLM?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

CounselLink CLM Ratings

77 Likeliness to Recommend

87 Plan to Renew

1 Since last award

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+52 Net Emotional Footprint

How much do users love CounselLink CLM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Management AI-enabled data extraction. Ability to upload legacy contracts in bulk automatically.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Contract Negotiation and Authoring All parties are able to work on the same document - allows you to combine internal and external redlines in the same document.

Redlining Ability to redline agreements, with version control, and across various document formats.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

CounselLink CLM Reviews

Nice product with easy search features.

Likeliness to Recommend

Pros

Erin M.

Great tool, need customer support.

Likeliness to Recommend

Pros

Cons

Features provide greater efficiency for our staff

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Contract Approval

E-Signature

Contract Management

Workflow

Searchable Repository

Obligation Management

Integration

Contract Negotiation and Authoring

Redlining

Contract Authoring

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training