What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Zoho is a great CRM software
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gerald B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
essential for social media management
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It stands out from other similar products with its intuitive and easy-to-use interface, its integration with multiple social media platforms, and its ability to schedule posts on multiple platforms at the same time. Additionally, its ability to analyze and track post performance allows users to make informed decisions on how to optimize their social media strategy.
What is your favorite aspect of this product?
My favorite aspect of Zoho Social is the post scheduling functionality. I love being able to create and schedule posts across multiple social media platforms in one place. This saves a significant amount of time and allows me to focus on other important marketing tasks.
What do you dislike most about this product?
Although the tool is quite comprehensive, I wish Zoho Social had more options for customizing social media analytics reports. Sometimes I wish I could create more customized reports to present to my team or clients.
What recommendations would you give to someone considering this product?
If you're looking for a comprehensive and easy-to-use social media management tool, Zoho Social is a great option. is a valuable tool for anyone managing multiple social media platforms.
Pros
- Reliable
- Unique Features
- Continually Improving Product
- Performance Enhancing
Charlotte R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Zoho social; take control of your social media.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
As a user of Zoho CRM, I can attest to its effectiveness in helping our company manage customer relationships efficiently. The free trial allowed us to test the software without any commitment, and we were pleased with its ease of use and comprehensive features. Zoho CRM has become an integral part of our workflow, and we appreciate its intuitive interface and the ability to analyze and schedule posts.
What is your favorite aspect of this product?
Zoho Social also offers a variety of social media reports and analytics that help us measure the impact of our online presence and adjust our strategies accordingly. The content scheduler and post insights modules are particularly useful, and we appreciate being able to manage all our social pages on a single pane of glass.
What do you dislike most about this product?
The cost of the service may be a concern for small businesses in the growth stage, even though a free version is available.
What recommendations would you give to someone considering this product?
Overall, Zoho Social has valuable features, excellent performance, and intuitive interface. It is easy to use and onboard new users, and its extensive integration and support with different social networks make it less tedious to work with.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service