What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Performance Enhancing
- Transparent
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Campaign Execution
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Moderation and Workflow Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
The best Social Media Management platform
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ankit S.
- Role: Consultant
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Mar 2023
Esay to use with almost every practical feature
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
East to use interface with almost all required features
What is your favorite aspect of this product?
Management interface
What do you dislike most about this product?
Limited Customization options
What recommendations would you give to someone considering this product?
Best fit for your daily-to-daily tasks
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Anthony G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
A solid choice for keeping tabs on your social
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
For scheduling posts across several platforms, Zoho Social is without peer. It's capable of uploading to Instagram itself. Managing my clients' brands is a breeze, and so is creating reports for them. It's a steal at these prices! The bundle can be tailored to my specific news needs, and its size can be reduced accordingly. The software and streamlined aesthetics make the experience truly portable. And because I've seen the changes they've made, I know they're always searching for ways to make it better.
What is your favorite aspect of this product?
This is an amazing resource. There are a lot of other tools that do the same thing, but this one is the best I've seen so far. I depend on it to schedule and organize all of my social media updates. It's has a wonderful calendar management feature and a simple interface. A significant time saver for me is being able to plan posts across all my social media channels at once. The ability to know which posts are doing well across all platforms is a huge plus.
What do you dislike most about this product?
More in-depth reports, similar to those on other platforms, are required. There is typically only one time of day when your post will get the most attention, otherwise Smart Q will delay it for a few days. Zoho supports several of the most popular social media sites, but it ignores some of the more niche ones.
What recommendations would you give to someone considering this product?
When it comes to handling channels on social media networks, Zoho Social is an indispensable tool. You can listen in on numerous channels at once and see what your consumers have to say. You can share content, receive feedback, send and receive messages at your convenience, monitor statistics, and more. The analytics functions offer a comprehensive look at how your social media plan does in comparison to your KPIs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing