What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Also Featured in...
Zoho CRM Reviews
Pete S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
Poor feature integration but a good basic CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Lower cost basic CRM
What is your favorite aspect of this product?
Basic simple to use features
What do you dislike most about this product?
Poor feature integration
What recommendations would you give to someone considering this product?
Good CRM for small businesses who just need to log data, but not great for integration and collaborative working
Pros
- Respectful
- Trustworthy
- Caring
- Client Friendly Policies
Cons
- Commodity Features
katie w.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2022
Extraordinary CRM with lead capture & tracking.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Efficient to create personalized emails. Helps alot to capture and track leads. Excellent to manage contacts,task and notes under the single application. Efficient to manage sales and insights.
What is your favorite aspect of this product?
Efficient to schedule from events. Impressive how it's easy to manage emails,contacts,notes and task under the same platform. Great with lead tracking and capture.
What do you dislike most about this product?
It's an excellent CRM with sales management.
What recommendations would you give to someone considering this product?
Impressive with scheduling for events. Intergration with Zoho meeting for quick communication. Reliable with sort and filter.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shivakumar Y.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Fabulous Product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
1. Multiple Plugins 2. UI/UXs 3. Pricing
What is your favorite aspect of this product?
1. Plugins & Integrations. 2. Everything under ingle roof
What do you dislike most about this product?
There is nothing to dislike this product
What recommendations would you give to someone considering this product?
Nothing much
Pros
- Continually Improving Product
- Efficient Service
- Caring
- Altruistic