What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Security Protects
- Trustworthy
- Reliable
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Analytics and Reporting
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Jucilayne A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Ingrid N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dhruv V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
ZOHO is the future of CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is the future of CRM and cloud, major differentiator is the reasonable pricing and high quality they offer.
What is your favorite aspect of this product?
I love how easily it can be used and implemented.
What do you dislike most about this product?
Nothing could ever be disliked about Zoho.
What recommendations would you give to someone considering this product?
I would personally recommend zoho as this is going to be the future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing