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Zenefits Logo Award Winner Product Badge
TriNet Group, Inc.

Zenefits

8.0 /10
Category
Zenefits
8.0 /10

What is Zenefits?

Zenefits' People Operations platform provides companies a variety of solutions to choose from including: Core HR, Benefits Administration, Payroll, On-boarding, Employee Time Tracking and more.

Company Details


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Awards & Recognition

Zenefits won the following awards in the Human Capital Management - Midmarket category

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Zenefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zenefits.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zenefits?

0% Negative
14% Neutral
86% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 85

Benefits Administration

90

Employee Record

90

Time and Attendance

89

Payroll Administration

87

Position Management

85

Talent Acquisition

84

Talent Management

82

Workforce Planning

82

Learning and Development

81

Performance Management

80

Vendor Capability Ratings

Average 86

Usability and Intuitiveness

89

Ease of Customization

88

Ease of Implementation

87

Quality of Features

87

Breadth of Features

87

Business Value Created

87

Ease of Data Integration

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Vendor Support

79

Zenefits Reviews

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Zenefits: flexibility and ease of use.

Likeliness to Recommend

9 /10

What differentiates Zenefits from other similar products?

Zenefits combines employee tracking, benefits administration, document completion, task management, and process automation. This makes it unique in allowing companies to save time by centralizing all their HR needs in one place. In addition, Finally, Zenefits also offers customer service and technical support to help businesses resolve any issues they may have. This distinguishes it from other similar products that do not offer such services.

What is your favorite aspect of this product?

Zenefits improves productivity and employee satisfaction. I find it amazing to be able to manage all aspects of payroll, from hiring to payoff, from one place. This reduces the time spent managing payroll and ensures that all data is processed correctly. This also allows employees to easily access their files and payroll tools from anywhere with an internet connection.

What do you dislike most about this product?

It can be difficult to understand and configure at times, and its user interface is not always intuitive. The software prices are quite high, which may be a turn off for some.

What recommendations would you give to someone considering this product?

I am a Recruitment Consultant and I would recommend Zenefits because it is a very good option for human resources management. The software offers tools that help recruitment consultants to effectively manage their recruitment and selection processes. In addition, the software is easy to use and allows me to manage my recruitment processes efficiently and without errors.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Howard J.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Zenefits simplifies confusing HR software

Likeliness to Recommend

9 /10

What differentiates Zenefits from other similar products?

Zenefits is user-friendly throughout an employee's tenure, and any updates made to the system are reflected in all versions of the app. In addition, Zenefits has a number of helpful connectors that can boost efficiency.

What is your favorite aspect of this product?

We were able to integrate Zenefits quickly and easily because it is a user-friendly platform. When it comes to HR tasks like reporting, paid time off, onboarding, and firing, they provide a very effective and user-friendly platform. When there are complaints, the corporation takes notice.

What do you dislike most about this product?

We have a large number of part-time workers who perform a wide variety of tasks around the business, and Zenefits is assisting us in keeping track of each cost center.

What recommendations would you give to someone considering this product?

While progress is being made in fixing the payroll system's problems, we continue to be annoyed by them. The inconvenient inability to immediately speak with a person through phone makes email support all the more important.

Pros

  • Enables Productivity
  • Saves Time
  • Continually Improving Product
  • Reliable

Rishabh k.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good software with customer support

Likeliness to Recommend

10 /10

What differentiates Zenefits from other similar products?

With the help of advising services and closely integrated partner applications, it's HR, Benefits, Payroll, and Performance apps significantly simplify HR administration, cutting down on complexity and paperwork so businesses can concentrate on beginning, running, and expanding their operations. The entire employee lifecycle is simple to use with Zenefits, and any modifications made to the software are adjusted across all devices.

What is your favorite aspect of this product?

For folks like me, it can be challenging to get in touch with HR if I have any payroll or HR-related queries, but thanks to Zenefits, I am able to find resources and conduct my own research for all of my problems from inside the app. It's wonderful for me to manage my team within productivity and PTO time off as a manager.

What do you dislike most about this product?

Timeliness of assistance is what I despise the most because, in my experience, you can anticipate a response wait of 5 to 14 days, and that reply could not even offer a solution. Major issues have also arisen with reports not displaying the most up-to-date or accurate information and with the transmission of our open enrollment data to our medical carrier, which required a month to be corrected.

What recommendations would you give to someone considering this product?

Additionally, we use Zenefits to instantly distribute communications and policies to all members of our team. The Compliance Assistant is fantastic, as was already said, and I frequently use the HR Library. There are also a ton of excellent materials available, both for the program and for regulatory or educational purposes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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