What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Dominik B.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2023
very efficient and feature rich
Likeliness to Recommend
What differentiates Xero from other similar products?
integration with banks, other software and unique hubdoc software developed by xero that we use every day
What is your favorite aspect of this product?
hubdoc for managing invoices
What do you dislike most about this product?
payroll and holiday management system - needs more features and customisation
What recommendations would you give to someone considering this product?
definitely consider this option but carefully review what payroll options you require
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jogendra Singh R.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2023
Simple to use.
Likeliness to Recommend
What differentiates Xero from other similar products?
Easy to use and great service.
What is your favorite aspect of this product?
Shortcut keys and useful features.
What do you dislike most about this product?
Nothing such.
What recommendations would you give to someone considering this product?
Small business must try this.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Carl E.
- Role: Consultant
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Jul 2023
Easy to use and good value for money
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is very easy to pick up and learn quickly compared to others which can appear over complex
What is your favorite aspect of this product?
The dashboard is very clear to show a breakdown of company stats
What do you dislike most about this product?
a few glitches now and then that had to be rectified manually
What recommendations would you give to someone considering this product?
If you are looking for an easy to view dashboard with clear reports Xero is very good
Pros
- Reliable
- Transparent
- Security Protects
- Enables Productivity