What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Margareth L.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Dec 2022
Control of expenses and invoices
Likeliness to Recommend
What differentiates Xero from other similar products?
It is a tool that in companies fulfills financial control functions in companies, it works quite well if what you are looking for is to control and have organized two payments and invoicing in real time, it is a tool mostly used by accountants but I could say that it is quite versatile
What is your favorite aspect of this product?
I like it because it is a good accounting system but at the same time it is quite functional when this type of system is required for calculations in general, for accounting professionals it is quite good but for those in sales who manage payment or banking processes it is very good
What do you dislike most about this product?
It is a tool that does not only focus on a single type of industry, it can be used without problem if you are in administrative or accounting positions, so I have no problems
What recommendations would you give to someone considering this product?
It is a tool that allows the actions within it to be quite easy to understand, I have no complaints about this tool and on the contrary it has worked for me quite a lot
Pros
- Enables Productivity
- Effective Service
- Caring
- Saves Time
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Great accounting ERP to help you scale accounting.
Likeliness to Recommend
Pros
- Client Friendly Policies
- Over Delivered
- Transparent
- Reliable
Cons
- Less Productive
- Less Efficient Service
- Leverages Incumbent Status
Christopher P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Great web based accounting software
Likeliness to Recommend
What differentiates Xero from other similar products?
The platform is a lot more streamlined in terms of design.
What is your favorite aspect of this product?
I enjoy that it is entire web based for my application
What do you dislike most about this product?
I dislike that sometimes certain processes have a bit more of a learning curve to get going
What recommendations would you give to someone considering this product?
A great web based platform
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Inspires Innovation