Xero Customer Reviews 2024 | SoftwareReviews

Xero

8.6 /10

85 Reviews Write a Review

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What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

4% Negative

4% Neutral

92% Positive

Pros

Reliable
Respectful
Saves Time
Transparent

Feature Ratings

Average 84

Accounts Receivable Invoicing

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Dashboards, Analytics and Reporting

General Ledger Chart of Accounts

Cost Revenue Tracking

Cash Flow Management

Integration APIs

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Xero Reviews

Alexander M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

User friendly and fast processing

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero is easy to use and is a consolidated software that accommodates a wide range of features from sales to reporting and is suitable for any type of business and projects

What is your favorite aspect of this product?

management accounts and reconcilliations

What do you dislike most about this product?

The integration needs manual input/uploadsof data from other integrated systems for example banks and HR softwares

What recommendations would you give to someone considering this product?

It's an all-in-one full package for all accounting solutions,

Pros

Performance Enhancing
Security Protects
Helps Innovate
Continually Improving Product

Sharon M.

Role: Finance
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great Features!

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

It is cloud based and can be accessed from anywhere .

What is your favorite aspect of this product?

Can accommodate multiple users and devices at once.

What do you dislike most about this product?

Journals can easily be altered or deleted.

What recommendations would you give to someone considering this product?

It is a great a software, especially for businesses looking at setting up remotely.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Nyasha C.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great Product

Likeliness to Recommend

7 /10

What differentiates Xero from other similar products?

Xero is easy to use

What is your favorite aspect of this product?

GL can easily be integrated with other systems eg payroll systems

What do you dislike most about this product?

We face challenges with account mapping

What recommendations would you give to someone considering this product?

Provide training to practitioners

Pros

Continually Improving Product
Reliable
Saves Time
Performance Enhancing

Cons

Leverages Incumbent Status

Xero

What is Xero?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Xero Ratings

84 Likeliness to Recommend

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Xero Reviews

Alexander M.

User friendly and fast processing

Likeliness to Recommend

Pros

Sharon M.

Great Features!

Likeliness to Recommend

Pros

Nyasha C.

Great Product

Likeliness to Recommend

Pros

Cons

Most Popular Xero Comparisons

Quickbooks Online

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Wave

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TallyPrime

Sage Business Cloud Accounting

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Dashboards, Analytics and Reporting

General Ledger Chart of Accounts

Cost Revenue Tracking

Cash Flow Management

Integration APIs

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training