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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

490 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative

7% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Fair
Enables Productivity

Feature Ratings

Average 83

Content Creation

Content Campaign Management

Content Storage

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Editorial Workflow

Content Analytics

Personalization/Audience Targeting

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Sydney L.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easiest customization!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Word Press is offered at an affordable price for the quality of service it provides

What is your favorite aspect of this product?

I love how easy it is to customize information on our website!

What do you dislike most about this product?

At times, I feel like there are more competitive, newer products out there, but we haven't switched because word press is what we know

What recommendations would you give to someone considering this product?

Compare other vendor websites to see what scale you need

Pros

Respectful
Helps Innovate
Efficient Service
Saves Time

Cons

Less Effective Service

David M.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Elastic and wonderful platform

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is the market leader when it comes to content marketing since it focuses on keeping its prices low while providing its consumers with cutting-edge functionality. WordPress.com is a flexible, wonderful platform that we can use to oversee all of our website's editorial and posting requirements in one location.

What is your favorite aspect of this product?

We use WordPress.com's features and capabilities to not only produce and publish interesting material but also to add pages that give our site a more conventional style and appearance. It provides a tonne of great templates to enhance the beauty of pages. We may easily include images and videos in our content. WordPress.com's user interface is truly outstanding, adding even more beauty to its simplicity and effectiveness.

What do you dislike most about this product?

Attention than the irritating advertisements on the back end, I haven't encountered any other issues there. The back end is just brilliantly laden with intrusive adverts, which periodically sidetracked me from my work and annoyed me.

What recommendations would you give to someone considering this product?

I have a good experience with the WordPress.com content marketing tool and I adore how simple and convenient this content marketing platform is. Companies can use the WordPress.com platform to create attractive content quickly and effortlessly. It is ideal for anyone who wishes to do away with other less flexible and complicated solutions.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Hudson P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Feature rich and great to work with

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

I liked WordPress for its large library of plugins and its strong community support, i find updates are frequent and activity is constant, this is a great place for the latest solutions as long as you keep on top of the updates etc.

What is your favorite aspect of this product?

The community of users and level of plugins that are readily available to obtain.

What do you dislike most about this product?

The support is good from the community however it is hard to get clear and relevant trainings or advice from wordpress teams themselves as everyones environment is usually very different

What recommendations would you give to someone considering this product?

Try it out for free, it is well worthwhile investing in consultant support to gain specific insights and potential security benefits as well as keep up to date with the latest updates

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Sydney L.

Easiest customization!

Likeliness to Recommend

Pros

Cons

David M.

Elastic and wonderful platform

Likeliness to Recommend

Pros

Hudson P.

Feature rich and great to work with

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Campaign Management

Content Storage

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Editorial Workflow

Content Analytics

Personalization/Audience Targeting

Multi-Channel Distribution

Editorial Calendar

Vendor Capability Ratings

Quality of Features

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support