WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

82

DAM (Digital asset management) Integration

81

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Frank B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

WordPress offers many different directions

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress offers I believe one of the most extensive libraries of templates for those 1 person organizations up to SMEs. The ease of use of the product is one of the go-to factors for so many companies using this solution. Given its mass appeal across many different industries as well as areas that are specific to your industry. WordPress gives you the ability to start with a blank canvas or choose from one of the million-plus templates available to end users. The only thing that could slow down your progress, regarding using a pre-defined template, is the sheer number that is available for free as well as purchase.

What is your favorite aspect of this product?

The number of available add-ons to the WordPress applications, once again covering all areas and interests. Again, I will recommend purchasing from a reputable WordPress vendor. This will give you the ability to obtain updates to your WordPress solution, that have been vetted with your current site. You can create a website and have it up and running in a few hours.

What do you dislike most about this product?

I have no dislikes with regard to the product. I believe that potential users of WordPress, have to do their homework with regard to what direction they are looking to head into with WordPress. The more research you do, the more prepared you will be moving forward. Always look at what you are trying to achieve with WordPress, but also look into the future.

What recommendations would you give to someone considering this product?

Do your homework, don't pick a template that looks great and is really set up for the type of business you have or are looking to open up. I have seen to many times and have heard of these issues, where the template that they picked, will not really place nicely as a B2B site. It will require a lot of extra work and $$$ to get it where you need it to be. Most important I would recommend working with a WordPress designer and WordPress developer. The designer will give you the look and feel that you want, and the developer will make sure everything is working correct.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

Cons

  • Security Frustrates

Dannirys U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

is one of the simplest website builders out there

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

wordpress.com offers many tools to create simple and complex sites with thousands of customizations at your fingertips. Best of all, I think templates are a great base for making any individual or corporate website.

What is your favorite aspect of this product?

One of the most important features is its ability to quickly adapt to user needs. For example, if I want to add a design to my website, I'll find an option to embed it pretty easily on Wordpress.com, it's easy to set up, has excellent security, and content and user management.

What do you dislike most about this product?

problems with some plugins that you can disable the website.

What recommendations would you give to someone considering this product?

is a great tool for website builders, development experts, or first-timers. its best features is the large amount of customization you can perform.

Pros

  • Client Friendly Policies
  • Altruistic
  • Enables Productivity
  • Efficient Service

Marco O.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

It is very easy to create with WordPress

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

it can be differentiated in many ways and one is that all its plugins are paid and verified that they do not come from malicious creators, it is very important when it comes to the information that we create on each website is kept safe and this has a value when you have to answer for many things that happen on the website

What is your favorite aspect of this product?

The best thing about wordpress.com is that all its plugins and tools are very versatile and have great help for users who buy or acquire their service, therefore it is one of the best services to create web pages that exists, apart from that we have technical support permanently with them, the truth is that I am very happy with their platform so far

What do you dislike most about this product?

what I don't like about wordpress.com is the way you have to link to the domain, I feel it's a bit confusing for people who don't know much about the subject, it's still easy once you learn. I am currently using the same without problems so far

What recommendations would you give to someone considering this product?

I always recommend wordpress.com for its security and the way in which they handle the entire platform, it is very simple and fast and it meets what is required, which is to have a lot of tools to be able to edit the web pages that we are creating at our whim without any problem, I recommend it as long as you keep in mind that you must learn to use it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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