WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

8.8 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

88 Likeliness to Recommend

96 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Repository

84

E-Commerce Integration

84

Standard Templates

84

Management Interface

84

Social Media Integration

83

Analytics and Reporting

83

Digital Asset Management

82

Translation Facilitation

81

Content Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Customization

84

Ease of Implementation

83

Ease of IT Administration

83

Ease of Data Integration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Ka Ho K T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Create websites for free.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Basic and limited customization options.

What is your favorite aspect of this product?

Contact forms and integration with Instagram to improve the website....

What do you dislike most about this product?

I like it, it's safe.

What recommendations would you give to someone considering this product?

Discover the perfect advantages of using Wordpress to create your websites for free and easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Empowering Online Presence: The WordPress Path

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features
  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Reliable, trustworthy product.

Likeliness to Recommend

8 /10

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

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