WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Content Creation

85

Content Campaign Management

84

Content Storage

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

81

DAM (Digital asset management) Integration

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Hudson P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Feature rich and great to work with

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

I liked WordPress for its large library of plugins and its strong community support, i find updates are frequent and activity is constant, this is a great place for the latest solutions as long as you keep on top of the updates etc.

What is your favorite aspect of this product?

The community of users and level of plugins that are readily available to obtain.

What do you dislike most about this product?

The support is good from the community however it is hard to get clear and relevant trainings or advice from wordpress teams themselves as everyones environment is usually very different

What recommendations would you give to someone considering this product?

Try it out for free, it is well worthwhile investing in consultant support to gain specific insights and potential security benefits as well as keep up to date with the latest updates

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Sujit Kumar P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Best CMS to run a Successful Blog

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress helps every state to keep up a pleasant & swish internet style expertise and permits states to stay responsive as per meeting up with our client's project expectations. It's an extremely pleasant CMS and I extremely suggest it to each internet-style aspirant.

What is your favorite aspect of this product?

WordPress is that the most versatile and easy-to-work-with CMS I've used to date. I attempted different alternatives like Drupal et al., however, WordPress makes the complete web-building expertise straightforward. The tool is beginner friendly and supports plenty of third-party plugins that broaden its practicality, creating my styles look nice. There are several documents (provided by wordpress.org) for beginners World Health Organization ar simply obtaining started and kin of facilitate to reduce the office method. I can't emphasize enough the flexibility I actually have once performed on my comes (and my clients') with WordPress.

What do you dislike most about this product?

One major downside with WordPress is that there's no live support--the sole place to urge support is the community forum which is not warranted (as support is provided by random users).

What recommendations would you give to someone considering this product?

This is the best CMS if you want to run a successful blog or any other business. You can customize more in premium plugins. The free version is not that good. But I will recommend WordPress any day instead of other CMS.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wendy H.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Convenient and adaptable content marketing system

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The only product on the market that satisfies all of our editorial needs for content is WordPress.com, and it is also the only one that offers a wide range of configuration options. It provides us with a convenient way to make entertaining and interesting content for our website by providing us with a variety of plugins and tools in one place.

What is your favorite aspect of this product?

I truly enjoy using its Android app, which enables me to work on website content whenever and wherever I choose. The features and plugins on WordPress.com are all incredibly helpful and efficient, which helps us improve our overall content marketing approach while also making marketing easier. It also helps us bolster our across-the-board content marketing strategy. Additionally, we can drag and drop posts quickly, schedule content posting, arrange posting dates, and do a lot more.

What do you dislike most about this product?

WordPress.com is more user-friendly and simple to use than other platforms once users get the hang of using it, however, the Dashboard can occasionally appear a touch archaic. My opinion is that the navigation and buttons might be updated to streamline the design and make it easier for beginners to use.

What recommendations would you give to someone considering this product?

I have to suggest WordPress.com since I think it's a perfect fit for companies looking for more templates and straightforward methods to produce beautiful content faster. Unlike others, it also provides total security, allowing users to concentrate solely on improving the usability and profitability of their websites.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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