WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Content Creation

85

Content Campaign Management

84

Content Storage

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

81

DAM (Digital asset management) Integration

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Wareen I.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Scalable and great website builder

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It was beneficial to receive guidance with application optimization. We return to crucial questions—development, expansion, and learning as soon as possible. Standing out in the digital world is essential if you want to advance the most in the digital age. What WordpressVIP does is this. I've experienced more clients since switching to a Wordpress VIP domain.

What is your favorite aspect of this product?

It is advantageous to create and manage customer notification sections, columns, and advertisements on the company's corporate and EC websites. It's important because it gives you a lot of versatility; you may interact with people quickly and post images in any way you desire. To avoid security issues, it manually reviews any plugins or nodes from third parties. The site is scalable and can handle high daily visitor volumes without losing efficacy.

What do you dislike most about this product?

It is improper to analyze essential data on big organizations using corporate site navigation data provided on consignment from a corporation. It costs a little more money. The site's data is entirely in the control of Wordpress VIP; you cannot change it. Change can only be brought about by communicating your thoughts. It takes time to review for necessary improvements.

What recommendations would you give to someone considering this product?

The experience is fantastic when combined with unsurpassed service in the industry. We can devote more time to creating and delivering new tool features because Wordpress VIP handles infrastructure and software updates. Businesses can concentrate on their services and products since Wordpress VIP will take care of the app scaling and architecture.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sydney L.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Easiest customization!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Word Press is offered at an affordable price for the quality of service it provides

What is your favorite aspect of this product?

I love how easy it is to customize information on our website!

What do you dislike most about this product?

At times, I feel like there are more competitive, newer products out there, but we haven't switched because word press is what we know

What recommendations would you give to someone considering this product?

Compare other vendor websites to see what scale you need

Pros

  • Respectful
  • Helps Innovate
  • Efficient Service
  • Saves Time

Cons

  • Less Effective Service

David M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Elastic and wonderful platform

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress.com is the market leader when it comes to content marketing since it focuses on keeping its prices low while providing its consumers with cutting-edge functionality. WordPress.com is a flexible, wonderful platform that we can use to oversee all of our website's editorial and posting requirements in one location.

What is your favorite aspect of this product?

We use WordPress.com's features and capabilities to not only produce and publish interesting material but also to add pages that give our site a more conventional style and appearance. It provides a tonne of great templates to enhance the beauty of pages. We may easily include images and videos in our content. WordPress.com's user interface is truly outstanding, adding even more beauty to its simplicity and effectiveness.

What do you dislike most about this product?

Attention than the irritating advertisements on the back end, I haven't encountered any other issues there. The back end is just brilliantly laden with intrusive adverts, which periodically sidetracked me from my work and annoyed me.

What recommendations would you give to someone considering this product?

I have a good experience with the WordPress.com content marketing tool and I adore how simple and convenient this content marketing platform is. Companies can use the WordPress.com platform to create attractive content quickly and effortlessly. It is ideal for anyone who wishes to do away with other less flexible and complicated solutions.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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