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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

471 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Data Quadrant Champion

2022

4 Top Rated Capabilities

3 Top Rated Features

2022

2021 Data Quadrant Champion

2021

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Trustworthy
Fair

Feature Ratings

Average 84

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Editorial Workflow

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

DAM (Digital asset management) Integration

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Charlie G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use and update. Very user friendly.

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress offers many modern themes to use for your website and gives you the optional addons for almost anything you want to accomplish.

What is your favorite aspect of this product?

User Friendly and easy to make updates

What do you dislike most about this product?

There is nothing that I dislike about this product.

What recommendations would you give to someone considering this product?

Using WordPress is the easiest way to get a website up and running from start to finish.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dr. Anupama K.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Its the best content management platform out there

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Wordpress is simple to use and has tons of features and plugin to use and expand its usability.

What is your favorite aspect of this product?

We get wordpress developers very easily as there are many people skilled in it in India, at least.

What do you dislike most about this product?

Wordpress tends to have security issues once in a while that can be a hindrance.

What recommendations would you give to someone considering this product?

Here are my recommendations: - Determine the talent pool available in your city in terms of talent that can manage Wordpress - Consult a security consultant and get the infra secure to avoid issues

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Reliable

Cons

Security Frustrates

Jordan S.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Wordpress Unleashes the Web

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com enables clients to be the boss of their own site as they should be. Other web-building products don't allow the client or business owner to fully own their website, but with WordPress, they can package and move their websites with ease; they are the owner. There are thousands of developers around the world working every day to improve this product and thousands of plugins that integrate and empower this software to unlock the power of the world wide web. There are also great themes that developers have made that enable beginners to start building their own site.

What is your favorite aspect of this product?

My favorite aspect of this product is its customization. You can create anything you want with WordPress! It's easy to use and you can always change what you need to get the results you want.

What do you dislike most about this product?

I most dislike that, because of ongoing updates on themes, software, and plugins, there are opportunities for things to break or fall apart, however, this is only if a website is left unattended. If a team like ours continually monitors sites for updates as needed and updates them accordingly, testing for incompatibility, then the WordPress site will work perfectly!

What recommendations would you give to someone considering this product?

WordPress is the way to go if you want to unlock the power of the web! We love it at our digital agency because our profit margins on the sites we build and sell are so great. I'd always recommend WordPress to any business owner looking to start their own site and truly OWN their website.

Pros

Continually Improving Product
Unique Features
Helps Innovate
Efficient Service

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Creation Provides tools for creating content to be used and shared on the platform.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

DAM (Digital asset management) Integration The ability to integrate with dedicated Digital Asset Management Platforms.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Charlie G.

Easy to use and update. Very user friendly.

Likeliness to Recommend

Pros

Dr. Anupama K.

Its the best content management platform out there

Likeliness to Recommend

Pros

Cons

Jordan S.

Wordpress Unleashes the Web

Likeliness to Recommend

Pros

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Feature Ratings

Content Creation

Content Storage

Content Campaign Management

Content Curation / Library Controls

Web Experience Management Integration

Content Optimization

Editorial Workflow

Personalization/Audience Targeting

Content Analytics

Multi-Channel Distribution

DAM (Digital asset management) Integration

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support