Automattic

WordPress.com

8.9 /10

307 Reviews Write a Review

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What is WordPress.com?

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 85

Content Campaign Management

Content Storage

Content Creation

Editorial Workflow

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Multi-Channel Distribution

Personalization/Audience Targeting

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Digital Experience - Midmarket

Score 8.8

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Raghu M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

More templates for websites at a cheaper cost

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress comes with a lot of themes and plugins that can be used to design websites faster and easier. They also offer free hosting for websites at the same cost compared to other tools

What is your favorite aspect of this product?

I like the software customer support of WordPress as they are more technical to all technical questions. The cost of the tool is affordable favoring even smaller businesses to use the solution

What do you dislike most about this product?

It is hard to export the website files from WordPress and plugins at times comes with security vulnerabilities that can expose website to insecurities

What recommendations would you give to someone considering this product?

WordPress is easy to use to create good looking website and I would recommend the tool

Pros

Reliable
Performance Enhancing
Efficient Service
Respectful

Maddi S.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic Platform

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Themes and Plugins

What is your favorite aspect of this product?

We can use in any domain

What do you dislike most about this product?

We have to learn from scratch

What recommendations would you give to someone considering this product?

I highly recommend this platform for having best websites.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mary H.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great for freelancers and personal use!

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

It's free, relatively easy to learn, really well known and trusted

What is your favorite aspect of this product?

I can add things to my portfolio quickly and easily and update in real time

What do you dislike most about this product?

It can be a little tricky to learn and is not as intuitive as I would like. My site is also not super mobile friendly

What recommendations would you give to someone considering this product?

Great for personal and freelance use, might want to use something more advance for enterprise sites

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Creation Provides tools for creating content to be used and shared on the platform.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Advanced Video Management The ability to store, manage and perform basic edits on high-fidelity video content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Digital Experience - Midmarket

WordPress.com Reviews

Raghu M.

More templates for websites at a cheaper cost

Likeliness to Recommend

Pros

Maddi S.

Fantastic Platform

Likeliness to Recommend

Pros

Mary H.

Great for freelancers and personal use!

Likeliness to Recommend

Pros

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Feature Ratings

Content Campaign Management

Content Storage

Content Creation

Editorial Workflow

Web Experience Management Integration

Content Curation / Library Controls

Content Optimization

Multi-Channel Distribution

Personalization/Audience Targeting

Content Analytics

Advanced Video Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support