What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWalkMe Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WalkMe.
93 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contextual Guidance
Process Flows
Dashboard
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Customization
Ease of Implementation
Also Featured in...
WalkMe Reviews
- Role: Human Resources
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Feb 2024
"Easy to use, but a bit pricey."
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Caring
- Helps Innovate
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Better Workflows with WalkMe
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lydia T.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
A host of customizable features
Likeliness to Recommend
What differentiates WalkMe from other similar products?
The degree of customization and the data and analytics available for user interactions
What is your favorite aspect of this product?
I loved the self service help menu you could customize for your end user to access just-in-time training resources
What do you dislike most about this product?
Pretty steep learning curve. Took me like 6 months before I really knew what I was doing
What recommendations would you give to someone considering this product?
Utilize the walkme training resources and love sessions with customer success to learn the tool and build your help community
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity