What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contextual Guidance
Process Flows
Dashboard
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Data Integration
Ease of Customization
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WalkMe Reviews
Chris I.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Easy to use and great for setting up user flows
Likeliness to Recommend
What differentiates WalkMe from other similar products?
The WalkMe platform is really good for releasing new features and giving your customers a step by step guide. It is simple to use the platform and generally integrates quite well
What is your favorite aspect of this product?
The reporting tool kit is really insightful and probably the most useful tool
What do you dislike most about this product?
It can be a bit cumbersome and it adds additional load onto your platform
What recommendations would you give to someone considering this product?
If you are looking for a quick integration with simple to use features this could be for you
Pros
- Reliable
- Caring
- Helps Innovate
- Performance Enhancing