What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWalkMe Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on WalkMe.
92 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contextual Guidance
Process Flows
Dashboard
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Also Featured in...
WalkMe Reviews
Joseph S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Helps to Onboard New Users and Train Them Quickly
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I would say the versatility of the product is what sets it apart from its competitors. It has many tools available to you from the onset that will help guide new users through your product in any way you see fit.
What is your favorite aspect of this product?
I loved how easy it was to implement, it was a seamless experience and helped our company get going using Walkme right away. The UI is very intuitive and not much training is required to learn the ins and outs of the product. This tool has really helped us onboard new users of our product quickly and painlessly over the last year. We will continue to use this product for the foreseeable future.
What do you dislike most about this product?
There's not much I dislike about Walkme. If I have to choose something to improve I would say reporting and insights could use some more work. I would like to have some more control over the types of reports I can use and build those reports myself as opposed to having them automated. They have made some improvements on this front in the last few months so I think they are headed in the right direction at least.
What recommendations would you give to someone considering this product?
I would say you should consider using the services of an external implementation partner. One that has previous WalkMe experience would be ideal. This helps to reduce the learning curve and shorten the roll-out period.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Ruth G.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
Good product, but do your research!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I'd say that WalkMe has given us a lot of support (we use the product in a very unique way). WalkMe has realized that we are a very unique client and thus opened the doors to more elevated support/communication. That is a main differentiator to us... the relationship/support. I'd also say that we notice updates happen quickly and lots of product improvements.
What is your favorite aspect of this product?
Analytics - WalkMe has a great hub for looking into what content is used, played, ignored, etc. You can look at things high-level but also dive deeper if needed. I also like to set goals on some of our content and see how people interact with certain content features.
What do you dislike most about this product?
We can't use the product out of the box so we've had to make many "work arounds" to get the product to work the way we want. We didn't realize this throughout the sales process. We are a single page application so can't segment content based off of URL (the easiest way to build content). It's taken some time to get it right...
What recommendations would you give to someone considering this product?
Do your research! Make sure that WalkMe will work with your product. Also consider training/staffing... Since we were newer to a DAP product it took us a while to navigate process ownership. There also isn't a lot of talent out there that is familiar with WalkMe (like finding a needle in a hay stack). So think about long term content management, etc. I had to work very closely with HR to find talent that knew WalkMe and it was hard to pull resumes with WalkMe experience.
Pros
- Respectful
- Performance Enhancing
- Continually Improving Product
- Enables Productivity
Cons
- Under Delivered
- Vendor's Interest First
- Less Effective Service
Syarul N.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Simple, fast and easy to use. You won't regret it!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Insights, Reporting, Playback
What is your favorite aspect of this product?
Insights, funnels, goals settings
What do you dislike most about this product?
Not sure about this.
What recommendations would you give to someone considering this product?
It helps the top management to make decisions fast and precise where we can track users engagement and performance with the system. We can also track it down by location or branches that the organization has easily.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing