What is Userpilot?
Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceUserpilot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Userpilot.
89 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userpilot?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Help Screens
Content Creation
Contextual Guidance
Process Flows
Lightweight Automation
Dashboard
Content Management
Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Userpilot Reviews
Praveen P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
I couldn't have hoped for more from a Product Tour
Likeliness to Recommend
What differentiates Userpilot from other similar products?
We never had any kind of product tour to guide clients through the platform before Userpilot, which might have increased product adoption and independence in our dashboard. Our ability to highlight new announcements and deliver training in an efficient and scalable manner is made possible by Userpilot, and the branding customisation makes it appear as though it is a component of our platform.
What is your favorite aspect of this product?
The product tours are what got me interested in Userpilot in the beginning, but what I really love about it is the customer experience. I felt like I had support at every stage of the process, from learning and onboarding to technical support. As a novice in the field of product marketing, the degree of flexibility and customization is very valuable. It's also great to be able to wring ideas from the system. A tool I never intended to use, the Resource Center, will also be launched because I'm excited to offer clients such a powerful capability.
What do you dislike most about this product?
I find it a little difficult to understand and navigate the analytics, especially when I want to see a breakdown of the users. Other than that, there are a few bugs here and there, but the team is very responsive, and any problems are resolved right away.
What recommendations would you give to someone considering this product?
The software, which was very efficient and simple to use, was used to evaluate how customers appeared on the platform and to explain use cases to customers.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Provide excellent customer service
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jose I.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Easy to use & awesome customer service
Likeliness to Recommend
What differentiates Userpilot from other similar products?
I have no experience with other products. I only know that UserPilot is very easy to use. You can quickly build onboarding tours, and make flows and help the user to understand our software and have a good first impression. It helps to create a better journey for our customers. And the UserPilot team is always there to help if needed! We get superfast replies, with very helpful explanations and recommendations.
What is your favorite aspect of this product?
I like how I can create onboarding flows for our customers, which is very easy to do in UserPilot. It's also good for getting messages out to our clients about updates etc. instead of bothering them with more emails. And I like it that UserPilot tracks the engegement of our users, which gives me insight into how they use our software.
What do you dislike most about this product?
I do not have any large complaints about Userpilot. The tool is easy to use and integration was straightforward. I like that the tool has more to offer than just onboarding experiences, but also to have data on customer behavior.
What recommendations would you give to someone considering this product?
If you need to reach out to your customers to help understand your software, and you would like to use an easy to use tool, than I can highly recommend UserPilot. It will help your customers, and so it will help you, to have a better experiences. We've had a lot of positive feedback from our users.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
